Authorities are urging residents of the Mackay Shire to be hypervigilant around cane trains this crushing season following an incident last week involving an on-track collision between a cane train locomotive and a vehicle just south of the region.

Shortly after 12pm on Monday, the 13th of October, first responders were called to Oakenden after a cane locomotive and a b-double truck collided at a level crossing. Queensland Fire and Rescue officers cut the train driver out of the terribly damaged cab, and he remains in hospital in a critical condition with leg and pelvic injuries.

The incident comes as the third Mackay Sugar cane locomotive derailment in the region within the past fortnight, with the last accident recorded on the 29th of September.

In a statement released by Mackay Sugar on Wednesday, the 15th of October, officials assured each of the past fortnight’s locomotive derailments are currently under investigation and the findings will be implemented to protect the safety of the community.

“At Mackay Sugar, safety is the foundation of how we operate and the outcome of living our core values of courage, appreciation, responsibility, and dedication. It is the starting point of every decision and the measure of ever action,” said Mackay Sugar.

“We are committed to protecting the health, safety, and wellbeing of our employees, contractors, visitors, and the wider community. Our vision is to ensure that every person returns home safe and well, every day.”

Since commencing the 2025 crushing season in June, several derailments have been reported across the area, and with approximately three months left until the season draws to a close, Mackay Sugar cannot stress the importance of being cane train aware.

“Cane Rail safety is a crucial aspect of our operations, and we have clear and specific operating procedures and dedicated training programs,” stated Mackay Sugar.

“Cane Train Awareness information is widely available and published and Mackay Sugar runs a focused campaign on Rail Network safety through advertising with multiple media channels.”

Within the region, there’s 852km of train tracks, approximately 40 sugar locomotives, almost 6,000 cane bins, and more cane train crossings than anywhere else in the country and Mackay Sugar regularly spreads the message of cane train awareness every year, reminding the community “we share the same backyard”.

“Being safe is something we can all relate to. We keep our children safe; we keep our co-workers safe; and we don’t tend to go out of our way to put ourselves in unsafe situations. Yet, complacency and distraction remain the two biggest causes of incidents when it comes to cane rail safety,” shared Mackay Sugar during August’s National Rail Safety Week.

“In a town where everyone knows someone connected to sugar, we’ve all heard stories of near misses and close encounters – as well as some that weren’t so lucky. For our Mackay Sugar teams, we know that being part of our community means keeping people safe so they can take care of the things that matter most.”

Informative and educational safety resources can be found online at www.youtube.com/@MKYSugar.

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A Mackay Sugar train driver remains in a critical condition after an on-track collision in Oakenden on Monday, the 13th of October (Photo Source: Mackay Sugar)

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Disaster recovery assistance has been expanded to include a wider range of primary production businesses, offering vital financial support to more regional enterprises impacted by severe weather events earlier this year.

Under the updated Primary Production Enterprise definition, contracting businesses such as farm irrigation services, mustering, shearing, silage baling, and timber plantation maintenance services may now be eligible for assistance, subject to the Australian and New Zealand Standard Industrial Classification (ANZSIC) Code.

The expanded eligibility applies to the following disaster events:

   North and Far North Tropical Low (29 January – 28 February 2025)
   Tropical Cyclone Alfred and Associated Severe Weather (1 – 16 March 2025)
   Western Queensland Surface Trough and Associated Rainfall and Flooding (21 March – 19 May 2025)

The Queensland Rural and Industry Development Authority (QRIDA) encourages affected businesses to review the updated guidelines to determine their eligibility.

The changes mean businesses can now apply for assistance if damage has occurred across both their farm enterprise and primary production contracting enterprise. It may also be easier for applicants to demonstrate that the majority of their income and labour are derived from primary production activities.

Eligible businesses should ensure their operations align with the correct Business Industry Code (BIC), which is essential for Goods and Services Tax (GST) registration. Primary production support services should have a BIC of 05290.

Available financial assistance includes Exceptional Disaster Assistance Recovery Grants, Disaster Assistance Loans, and Essential Working Capital Loans to help businesses recover and resume normal operations.

Full eligibility details are available on the QRIDA website at qrida.qld.gov.au/primary-producers.

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Additional primary production businesses may now be eligible for disaster recovery assistance (Photo Supplied)

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First there were the YUPPIES, then came the DINKS.

The terms emerged in the 1980s when marketing types got the Western world by the scruff of the neck and started ascribing labels to various groups.

The marketing people sought to categorise emerging groups within the society and then identify commercial opportunities.

YUPPIES stood for Young Upwardly-Mobile Professional People and they were the type of annoying people in their 20s and 30s who would be seen arriving at trendy inner-city cafes in their late-model BMW coupes to catch up for a latte with their equally cool young friends.

Later they would be the first to embrace the mobile phone as an eye-catching status symbol, typically attaching themselves to the BlackBerry as an indicator of high-flying status.

The commercial opportunities for car-makers like BMW, Mercedes and SAAB (remember them?), owners of trendy restaurants and bars and tailors of power-suits were endless as YUPPIES not only had the cash, they were keen to be seen to splash it around.

Then came the DINKS, which stood for Double Income No Kids. This rather self-explanatory label applied to a working couple who had lots of disposable income because, as the name suggests, they didn’t have to spend it on kids.

Again, the commercial opportunities were endless. Not just in the world of cars, fashion and expensive restaurants but also in the world of real estate.

DINKS could afford to buy that super-cool inner-city pad or that beachside home with water views and then deck it out in the best European furniture. Double income and no kids … laughing.

I always thought good luck to the YUPPIES and the DINKS; it’s your life to make the most of whatever circumstances you find yourself in.

The interesting thing about DINKS was not just the “no kids” part but also the “double income” aspect of the name.

These days, whether there are kids or not, the double income is a given for most couples and families. Yes, there are exceptions but it’s too hard for most families to survive without that second income.

At this important juncture I want to make clear that I think it is a wonderful thing that women have equal educational and employment opportunities and that they have been able to grow beyond a “home-maker” role to explore all opportunities available to them, create financial independence and reach their full potential in all facets of life.

I am pointing out, however, that there was a time when a double income was not required to buy a house, pay off a car, feed the family and have a holiday.

The double income that is the norm today is great news for governments because they get double the income tax. One family, two PAYE taxpayers.

And it’s great for the world of commerce. In the past, a single-income family would save up for the car and furniture and put aside savings just like their parents did. Today’s families borrow money for most things, buy as much as they can as soon as they can and use those double incomes to pay things off.

The double income has become crucial for buying real estate. It is very difficult for a family or couple to buy a property on a single income.

Did today’s double-income norm help push up housing prices around the country? People tend to establish the maximum they can afford, on their double incomes, when buying a property and then go for it.

There is nothing wrong with that but when you have an entire nation doing that you are probably going to push up prices.

These days the DINKS have been replaced by a group that could be labelled: Double Income And Big Loan Outstanding, the DIABLOS. Although it probably wouldn’t work in Spanish-speaking countries.

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Council is calling on residents to have their say on the draft Mackay Region Housing Strategy 2025–2030, which sets out a roadmap to ensure future housing supply meets the community’s changing needs. Council recognises that housing needs vary across life stages, household types and income levels, and community input is essential to ensure our future housing reflects these diverse needs.

The strategy responds to a growing imbalance between the types of homes people need and the ones currently available. Around 60 per cent of Mackay households now consist of one or two people, yet 85 per cent of homes are detached dwellings – and almost all of those have three or more bedrooms. This mismatch makes it harder for singles, older residents and small families to find homes that are both suitable and affordable.

Over the next twenty years, the region is expected to welcome another 36,000 residents. The draft strategy aims to plan for that growth by encouraging more diverse housing types – including townhouses, villas, apartments and dual occupancies – in areas close to jobs, transport and services. It also seeks to maintain the unique character of Mackay’s neighbourhoods while improving choice and affordability.

Another key issue identified is the large number of undeveloped lots that already have planning approval. There are currently around 5000 approved lots sitting idle. The strategy proposes exploring incentives and reforms to bring more of these lots to market, such as reviewing infrastructure charges and rates on vacant land, and working with developers to understand the barriers.

Council is also advocating for an increase in public and social housing, with a target of at least 500 new dwellings over the next five years. Housing supply is critical to the region’s economic future – without a range of housing options, it becomes much harder to attract and retain the workforce our growing industries need. This strategy is about ensuring Mackay remains an affordable, liveable and inclusive place for everyone.

The draft Housing Strategy is open for public feedback until Wednesday, 30 October 2025.

Residents can read the strategy and complete the online survey at connectingmackay.com.au/housing-strategy, or request a printed copy by emailing engagement@mackay.qld.gov.au, or calling 1300 MACKAY.

Cr Belinda Hassan

Let’s Chat – Council Connect
Residents can catch up with councillors in person at upcoming Let’s Chat - Council Connect sessions held across the region. The next session will be at Seaforth Bowls Club from 5.30pm to 6.30pm on November 5.
Details on upcoming sessions can be found on the Connecting Mackay website.

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How Keyton’s Queenslanders Are Rewriting the Rules

For many, retirement means slowing down: lazy mornings, long lunches, time to finally relax. Yet Australians are increasingly reimagining this stage of life as a chance to rediscover purpose, deepen connections, and embrace passions set aside during the busier years.

Purpose, after all, is powerful. Those who feel their days have meaning enjoy greater wellbeing, sharper minds, and stronger health. Research into the world's Blue Zones, regions where people live longest and healthiest, reveals that a shared sense of belonging and purpose is the thread that binds these communities.

And where you live matters. Environments that foster community, activity, and growth can make the difference between simply filling time and truly flourishing.

Across Queensland, Keyton's retirement communities are designed with this philosophy at heart. At Eaglemount Resort in Mackay, nestled between rolling hills and the Coral Sea, residents gather for a vibrant mix of activities—from puzzle club and indoor bowls to yoga, aqua aerobics, and the men’s shed. Whether joining the walking group or lending a hand on the social committee, they discover that purpose can be as simple as saying yes to a neighbour's invitation.

At Keyton's Sunshine Coast Bellflower Retirement Resort, resident David discovered an unexpected passion. After 50 years working in HR and admin sales, mostly behind a computer, he joined the gardening group on a neighbour's casual invitation. Now he tends the village's thriving community garden: 18 beds bursting with herbs, seasonal vegetables, and greens that residents pick fresh for their kitchens.

"I had to find something to do," David says.

"So gardening fills in that niche." Most days, he's nurturing plants, expanding his knowledge, and staying active outdoors. His advice to new residents? "Keep your mind rolling on something."

David's story isn't unique. At Hibiscus Buderim Meadows, Marilyn stepped in to lead fitness classes. At Buderim Gardens, Susan helped launch Rumours Café, now serving up to 70 people daily with volunteer residents, some over 80. For some, it's about rekindling passions. For others, it's discovering new callings.

This isn't about filling schedules with busyness. It's about creating environments where meaning emerges naturally: in trying something new, helping a neighbour, knowing you belong. Keyton CEO Nathan Cockerill says retirement village living really does bring out the best in people.

"The environment encourages wellbeing, connection and community, no matter how the residents choose to spend their time."

People thrive when they have purpose and community. What Keyton communities across Queensland offer is not just beautiful spaces to live, but thoughtfully designed places where purpose can flourish.

Retirement, then, is not the end of the story. It's the opening of a new chapter, one with space for growth, contribution, and connection. And in communities designed around shared purpose, that chapter unfolds alongside others who understand that the best years might still be ahead.

Perhaps David said it best when asked about his plans: "You might as well say there's no such thing as 'retire'."

With days spent nurturing gardens, building friendships, and discovering capabilities he never knew he had, retirement has become less about stepping back and more about stepping into possibility.

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In the endless pursuit of glowing, youthful skin, many of us reach for the latest serum, cleanser, or mask—believing that the right product will fix what we see in the mirror. But growing evidence suggests that beauty really does begin within, and the health of your skin might have far more to do with your gut than your skincare routine.

This rising wellness trend, known as the gut–skin axis, is gaining traction among scientists, nutritionists, and dermatologists alike. In simple terms, it’s the idea that your digestive system and your skin are deeply connected—so when your gut is unhappy, it tends to show up on your face.

Your gut isn’t just a food-processing system; it’s home to trillions of microbes that help regulate immunity, inflammation, and even how your body absorbs nutrients. When this complex ecosystem—known as the microbiome—is out of balance, it can trigger inflammation throughout the body. According to Dermatology Times, this internal inflammation has been linked to several common skin conditions, including acne, eczema, and rosacea.

In other words, if you’re relying solely on skincare to achieve clear skin, you might be addressing the symptom, not the cause.

When gut health falters, essential nutrients like zinc, vitamin A, and healthy fats may not be absorbed efficiently—nutrients that are vital for healthy, glowing skin. Researchers from the Global Wellness Institute describe the gut–skin connection as a two-way street: gut bacteria influence skin health, and the condition of your skin can reflect what’s happening in your gut.

So, what does that mean for your daily routine? It’s time to start nourishing your body from the inside out.

Antioxidant-rich foods, like blueberries, are a good place to start. Studies show these tiny berries are packed with polyphenols that help fight oxidative stress and may even influence the composition of gut bacteria. Fermented foods such as yogurt, kefir, kimchi, and sauerkraut also play a starring role—helping to restore balance in the gut microbiome while supporting skin health in the process.

A diet high in fibre from vegetables, fruits, and whole grains is equally important. Fibre feeds beneficial gut bacteria, encouraging the production of short-chain fatty acids that calm inflammation and strengthen the gut lining. Pair that with healthy fats like olive oil, avocado, and salmon, and you have a recipe for stronger cells, smoother skin, and reduced redness.

Experts also stress the importance of consistency. Glowing skin won’t appear overnight just because you’ve swapped your cleanser for a smoothie. The gut needs time to rebalance—often weeks or even months—before the results show on your face.

The message is clear: before spending hundreds on the latest miracle cream, look at what’s on your plate. A balanced gut doesn’t just promote better digestion—it can boost your mood, energy, immunity, and yes, your skin.

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World Menopause Month

We talk about the weather in Mackay. We talk about the sugar price, the reef, the school run, and even the potholes; but one topic that often stays off the table is menopause.

For something that every woman will go through in her lifetime, menopause is still surrounded by silence. Many women describe it as something you “just get on with.” But this natural transition can bring changes that affect your energy, mood, sleep, relationships, and confidence, and you don’t have to simply endure it.

Menopause marks the end of a woman’s reproductive years, when oestrogen and progesterone levels decline. These hormonal changes can lead to hot flushes, night sweats, mood swings, brain fog, and changes in skin, weight, and libido. The pelvic floor can also be affected, sometimes leading to bladder leaks, pelvic heaviness, or discomfort during intimacy. For many, these changes arrive gradually, often catching women off guard, especially when busy juggling work, family, and everything in between.

But here’s the good news: knowledge, movement, and support make a world of difference.

Exercise is one of the most effective and evidence-based ways to ease many menopause symptoms. Regular movement can reduce the frequency of hot flushes, improve sleep, boost mood, and help maintain muscle and bone strength, both of which naturally decline during this stage of life. Strength training and weight-bearing exercise protect against osteoporosis, while cardiovascular exercise keeps your heart and brain healthy. Even a brisk walk through the Botanic Gardens, a yoga session, or a dip at the lagoon can help balance hormones and lift your spirits.

It’s also important to remember that menopause isn’t just a physical change, it’s emotional too. Hormonal shifts can influence mood and anxiety levels, and that’s where connection matters. Sharing experiences with other women, joining local classes, or simply opening up the conversation with friends can make the transition feel less isolating.

As a pelvic health physiotherapist, I often see women who tell me they wish they’d spoken up sooner. They’ve been dealing with bladder leaks, discomfort, or pelvic heaviness for years, assuming it’s “just part of getting older.” But common does not mean normal and help is available. A pelvic floor check can identify muscle changes, guide safe exercise, and restore strength and confidence.

Menopause is not the end of vitality — it’s the start of a new season. With the right tools, movement, and support, women can feel stronger, calmer, and more empowered than ever.

This World Menopause Month, let’s bring the conversation out into the open. Ask questions. Talk to your GP or physiotherapist. Move your body. Prioritise your health.

Because in a town that talks about everything else, it’s time we started talking about menopause too; with honesty, laughter, and the confidence that comes from knowing there’s help and hope available.

Five Ways to Thrive Through Menopause

• Move your body daily – Walking, swimming, or strength training all help balance hormones and boost energy.
• Build muscle, protect bone – Include weights or resistance bands to keep bones strong and reduce fracture risk.
• Prioritise rest and relaxation – Quality sleep and stress management can ease mood swings and brain fog.
• Stay connected – Talk openly with friends, family, or your GP; you don’t have to go through menopause alone.
• Nourish yourself – Eat balanced meals with protein, calcium, and whole foods to support long-term health.

   Lauren Neill
   Women's, Men's and Pelvic Health Physiotherapist

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By Hannah McNamara

Smiles and excitement filled the room as Shara’s Club officially opened its doors on Monday, 13th October, celebrating a landmark moment for adults living with physical or intellectual disabilities across the Mackay, Whitsunday, and Coalfields regions. The not-for-profit registered charity offers a safe, welcoming, and non-judgemental space, that’s completely free, where visitors can connect, learn, and enjoy a wide range of enriching activities.

The Open Day drew an excited crowd, including Federal Member for Dawson, Andrew Willcox MP, and Mayor of Mackay, Greg Williamson. The event celebrated not just the launch of the club, but also the dedication of its founders, volunteers, and the wider community that made it possible.

Mayor Williamson praised the club, describing it as “absolutely outstanding” and noting the thriving club atmosphere.

“I had no idea Shara’s Club was this good,” he said.

“After today, I don’t think it’s going to be a best-kept secret anymore.” He highlighted the remarkable level of community engagement, with more than 80 members already signed up to enjoy the club’s offerings.

Acknowledging the leadership and volunteers who had brought the project to life, Mayor Williamson said, “It takes a village to raise a club. It takes people in a community who are committed to seeing that community take one step forward, and that’s what we’re seeing here today.”

He also commended the Parkinson family, the volunteer committee, and sponsors for their dedication.

“This is something our district will benefit from for a long time to come,” he said.

“The foundation that has been set up, supported by volunteers and sponsors, will be embraced by our community because this club is well worth supporting.”

Federal Member for Dawson, Andrew Willcox, echoed the praise, describing Shara’s Club as a remarkable facility.

“This is a facility that caters for adults with mental and physical disabilities and it’s totally free,” he said.

“People can come, make friends, enjoy games rooms, sensory rooms, and do as much as they like. It’s open to adults who otherwise have nowhere else to go.”

The club offers a wide range of activities and spaces designed to enrich the lives of its members, including a sensory room, dedicated music room, fully equipped kitchen for baking days, karaoke and dance sessions, and seasonal or themed celebrations. The relaxed, inclusive environment allows members to participate at their own pace and form meaningful connections without fear of judgement.

Graham Parkinson, director and founder, shared the vision behind the club.

“The genesis of Shara’s Club goes back to recognising that there were few opportunities in the community for people once they finished school,” he said.

“What started as a small group of friends has grown into a club where eligible people can enjoy themselves in a safe, relaxed, and non-judgemental environment.”

He added that the Parkinson family has made significant personal contributions to fund the facility and expressed hope that external support and donations would help sustain it into the future.

The Open Day showcased the club’s vibrant and welcoming spirit, with members exploring the various rooms, enjoying music, games, and activities, and sharing smiles that reflected the positive impact of the facility.

Mayor Williamson said, “I’m sure we’re going to see a lot more from this wonderful club in the years ahead.”

Shara’s Club has now firmly established itself as a cornerstone of community inclusion, providing adults living with disabilities a space to connect, have fun, and build friendships.

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Shara’s Club officially opened on 13th October, offering a free, welcoming space for adults with physical or intellectual disabilities to connect, learn, and enjoy a wide range of activities, earning praise from local leaders and strong community support. Photo credit: Hannah McNamara

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As Reclaim The Night Returns To Mackay

The Zonta Club of Mackay, together with Mackay Women’s Service, Salvation Army, and The Neighbourhood Hub, will host the Reclaim the Night March and BBQ on Friday, 31 October 2025, from 5–7pm near Artspace in the Council Precinct.

The event will feature information from Zonta and the Mackay Police Vulnerable Persons Unit, as well as a performance of a local Reclaim the Night song written for the occasion by Rhythm Business. Walkerston Rotary Club will also provide a free sausage sizzle. Participants will march through Mackay City to promote the freedom to feel safe walking in public at any time.

Reclaim the Night (RTN) is a coordinated women’s march against sexual harassment and sexual assault. First held in Sydney and Perth in 1978, it has since become an annual event across Australia, typically on the last Friday in October. Its core message is simple: “women should be able to walk anywhere, at any time, without fear.”

Born from the women’s liberation movements of the 1970s in Europe, the UK, and North America (where it is known as Take Back the Night), RTN challenges the idea that darkness belongs to danger and that women should “stay safe” by staying home. Many marches place women at the front, flipping the script on curfews and control.

RTN highlights three key issues:
• Violence against women – sexual assault, harassment, and domestic violence
• Victim-blaming – the expectation that women restrict their movements, rather than addressing male violence
• The right to public space – walking at night without fear

Across Australia, RTN is organised at the grassroots level by collectives, universities, women’s groups, and unions. Some years see thousands marching; other years, smaller gatherings. Regardless of size, the purpose is constant: a loud, visible refusal to accept violence and silence.

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In Support Of The Smith Family’s Christmas Appeal

Mackay VIEW Club is calling on the community to embrace the festive season spirit of giving and help raise funds for The Smith Family’s Christmas Appeal, to ensure thousands of students experiencing disadvantage can be supported in their education in 2026.

The charity aims to raise $4.9 million nationally through the appeal, which will provide more than 11,600 children with access to critical learning and mentoring programs to help them stay engaged and motivated at school.

This includes programs like student2student, which pairs younger students with young reading buddies, and after-school Learning Clubs, where students get support with their homework from trained volunteers – many of whom are VIEW Club members.

Mackay VIEW Club president, Elizabeth said this work is more important than ever as families face the ongoing effect of cost-of-living increases.

“Today in Australia, one in six children are growing up in poverty, limiting their ability to make the most of their education. Everyone is feeling the on-going effects of the cost-of-living crisis, but it is not felt equally,” President Elizabeth said.

“For families who were already doing it tough, the higher cost-of-living means having to make difficult choices between paying everyday bills and being able to support their children’s education.”

“All funds raised through donations to the Christmas Appeal will ensure students can take part in The Smith Family’s evidence-based numeracy, literacy, tutoring, digital and mentoring programs to help them catch up and keep up at school.”

Nationally VIEW Clubs currently support more than 1,800 students on the charity’s flagship Learning for Life program, which provides educational, personal and financial support.

“We love hearing about how well our students are doing on the program and receive several letters a year which detail their achievements, hopes, and dreams. We are so proud of the young people we support, and there’s no better time than Christmas to show them our generosity,” said Elizabeth.

VIEW (Voice, Interests and Education of Women) is a national women’s organisation and support network, bringing together women to enjoy social activities, develop skills, and make connections – all while supporting Australian children experiencing disadvantage.

For those who are interested to find out more about VIEW or who would like to join visit view.org.au or call Elizabeth on 0438 715 731

For more information on the appeal, go to www.thesmithfamily.com.au or call 1800 024 069. To find out more about joining VIEW, visit view.org.au or call 1800 805 366.

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Photo source: Mackay View Club

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Hi everyone,

It’s definitely awards season, and the excitement is building!

This Saturday marks our inaugural Life Publishing Group gala event, supporting seven regional charities. A huge thank you to our entire team for their hard work — especially our Mackay Sales Manager, Jess Clark, whose passion has driven this event from the start, and to our Whitsunday Sales Manager for coordinating donations and client support.

I can't wait to share more about the event with you next week.

This week, however, I’d like to shine a light on the Whitsunday Tourism Awards, which eight of our team attended last Saturday night.

I had the honour of presenting an award and took the opportunity to share a short speech. Walking onto the stage and hearing cheers from my team was a truly meaningful moment. That sense of support — along with my incredible husband by my side, rescuing my lost phone and driving a few of us ‘over 30s’ home — made the evening extra special.

Another standout moment was witnessing the renewed energy and enthusiasm for the awards. What felt somewhat disheartened last year was, in my view, completely revitalised this time around.

The Bob Porter Award went to someone who described it as one of their “top three life moments” — a testament to its renewed significance. And the shift away from lengthy written submissions to the Best of Queensland Experience Program has created a fairer, more accessible entry process.

While some may have felt uncertain navigating the new system, it was wonderful to see smaller businesses step into the spotlight — a refreshing change that reflects the true diversity of our tourism community.

You can read the full 16-page awards feature by turning to page 30.

Until next week,
Rach

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This week’s good deed comes from someone many of you will know, Life Publishing Group’s Editor-in-Chief, Rachael Smith.

While out on a distribution run, Rachael was restocking newspaper stands at Whitsunday Plaza, hauling heavy bundles as she moved from point to point. Despite pushing through with determination, the load was visibly demanding.

As she powered through, a kind young man approached and offered to lend a hand, Rachael taken aback by the gesture stated:

“At first, I almost declined, thinking I could manage on my own, but then I saw the genuine look in his eyes and graciously accepted.”

As he helped her carry the bundles, the young man said something that stuck with her:
“That’s what we do around here in this community, we all help each other.”

"He was such a nice person," Rachael shared. "simply wanting to help and contribute to the positive environment of his community, it was lovely see someone, especially a young guy in his twenties, think to help and offer support."

What might have seemed like a small gesture had a big impact on Rachael, and when she told the story back at the office, we all agreed: this had to be our Good Deed of the Week.

We love hearing stories like Rachael’s. If you or someone you know has done a good deed or experienced one, we’d love to hear about it! Send your stories to editorial@lifepublishinggroup.com.

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Jetstar have announced that the Whitsunday Coast Airport to Adelaide direct flight will soon be cancelled.

Since launching less than 12 months ago the flight has averaged at around 61% capacity and has not met the airline’s minimum requirements for long-term sustainability.

The final direct flight will operate on Wednesday 28 January.

A council spokesperson said that customers booked onto the Adelaide service have been re-accommodated on alternative flights.

Despite the cancellation of the Adelaide route, the Whitsunday Coast Airport continue to work with airline partners to expand services, including discussions for a new route planned for 2026.

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The Whitsunday Tourism Awards took a bold new direction this year, shifting away from the traditional, time-consuming written submission format in favour of alignment with the Best of Queensland Experience Program (BOQEP).

This updated model now mirrors the approach adopted across much of Queensland, with winners assessed based on real-world results — including verified online reviews, customer feedback, accreditation standards, and industry engagement.

In the past, operators were required to submit written entries of up to 10,000 words to compete. While thorough, this often proved a barrier for smaller businesses lacking the time or resources to complete submissions that truly reflected their quality and impact.

Driving the change is Julie Telford, Chair of the Board of Tourism Whitsundays and former owner of Red Cat Adventures, now Business Development Manager for SeaLink Whitsundays, which employs over 140 staff.

Speaking on the night, as both Chair of the Board and a long-time operator, Telford acknowledged that under the previous format, the awards had become a bit predictable, with the same businesses – including her own – being recognised year after year.

“This change was about levelling the playing field and celebrating operators who consistently deliver exceptional experiences every day. For too long, some outstanding businesses missed out simply because they lacked the time or resources for lengthy submissions,” she stated.

“This new approach provides everyone with a fair chance and shifts the focus back to where it belongs — on the guest experience. It acknowledges the real-world impact operators are making, from positive customer feedback to engagement within the wider tourism community."

While there was initial apprehension about the shift in format, the overall reception on the night was positive, with many attendees praising the fairness and simplicity of the new model.

Tourism Whitsundays CEO Tim Booth strongly endorsed the changes during his address, highlighting the region’s exceptional participation in the BOQEP program. He pointed out that while Brisbane has 350 operators involved, the Whitsundays — despite being a small regional area — has an impressive 123, reinforcing the region’s position as a leader in Queensland tourism.

The 2025 Whitsunday Tourism Awards not only celebrated excellence but also marked the start of a more accessible and inclusive future for the region’s tourism operators. The new format puts the spotlight back where it belongs — on the customer experience — and sends a strong message: the Whitsundays continues to lead the way in Queensland tourism.

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The Whitsunday business community will come together next month to celebrate innovation, leadership, and community spirit at the 2025 Whitsunday Business Awards, recognising 70 outstanding nominees across ten award categories.

Delivered in partnership between Whitsunday Regional Council, the Whitsundays Chamber of Commerce and Industry, and the Bowen Chamber of Commerce, the Awards shine a spotlight on the people and enterprises driving growth across the region.

This year’s event is proudly supported by Bendigo Community Bank Cannonvale–Proserpine as Principal Partner, highlighting its commitment to building stronger, more connected communities through business support.

Whitsunday Regional Council Mayor Ry Collins said the Whitsundays’ business sector continues to set a benchmark for regional excellence, innovation, and resilience.

“The Whitsundays has always been a place where local businesses punch well above their weight by combining creativity, community pride and the kind of tropical spirit that keeps people coming back,” Mayor Collins said.

“From Bowen to Collinsville, and from Proserpine to Airlie Beach, our business community is the beating heart of our economy.”

Alan Milostic, President of the Whitsundays Chamber of Commerce and Industry, said “These Business Awards are an opportunity to recognise the businesses and individuals going above and beyond.”

“We know that when we celebrate our businesses, we inspire others to grow, create jobs, and build a stronger regional economy for everyone. We look forward to celebrating everyone at the event in November.”

Jo Shepherd from the Bowen Chamber of Commerce said the Whitsunday Business Awards are more than just recognition, they are a celebration of resilience, innovation, and community spirit.

“They offer our region a unique window into the journeys behind local success stories, shining a light on the determination, challenges, and growth that help shape our business community. Congratulations to all nominees.”

2025 Whitsunday Business Awards – Nominees

Best of the Whitsundays: Business of the Year

For an outstanding business that sets the gold standard for excellence, innovation and leadership in the region.

• Airlie Beach Hotel
• Airlie Beach Tourism
• Birds Fish Bar
• Mana Skin Body & Soul
• Maroona Gardens
• Ocean Rafting
• Whitsunday Life Newspaper

Business Leader of the Year

Recognising an inspiring leader whose vision, dedication and influence have driven exceptional business and regional success.

• Garry Matthias, Corrsafe Enterprises
• Jenny Rush, Aquatic Rush
• Kellee Fogg, Whitsunday Law
• Robert Congo, Yooribaya Cultural Experience

Rising Star: Employee, Apprentice or Trainee

Highlighting an exceptional individual who has demonstrated outstanding growth, dedication and contribution.

• Aaron Murphy, Down to Earth Whitsundays
• Allen Bauer, Bird’s Fish Bar
• Billy Hinchcliffe, Pilchers Mitre 10 Bowen
• Jessica March-Peach, Women’s Well Co
• Orry Ferguson, Airlie Beach Hotel
• Shontelle Betzel, Bowen Rail Company

Small Business Hero

Recognising sole traders and small businesses that make a big impact through ambition, innovation and resilience.

• Above and Below Gallery
• Airlie Health Hub
• Ambitious Cakes
• Ceremonies by Georgina
• Edge Dance Studio Whitsunday
• Mumabuba
• Oceanic Tales
• Option Insurance Brokers
• Party Cakes Whitsunday
• Principle Movements
• Queen of Clothing
• The Answer is Yes
• Tim Warren Auto Airconditioning & Electrical
• Yooribaya Cultural Experiences

Customer Service Champion

Celebrating businesses and individuals who consistently go above and beyond to create unforgettable customer experiences.

• Airlie Beach Executive Services
• Hogs Breath Cafe Airlie Beach
• Bowen Tourism and Business
• Katrina Williams, Garden Shack Whitsundays
• Magnums Accommodation Airlie Beach
• Mana Skin Body & Soul
• Mariah Dean, Frangipani Cleaning Services
• Peninsula Airlie Beach
• Tamarra Robson, Bowen Meals on Wheels
• Whitsunday Sailing Outrigger

Regional Game Changer

Recognising businesses that fuel economic growth, innovation and community prosperity across the region.

• Bowen Gumlu Growers Association
• Corrsafe Enterprises
• Shiift
• Tin Lid Enterprises
• Whitsunday Life Newspaper
• Whitsundays Property Buyers

Trailblazing Young Entrepreneur

Celebrating rising stars (under 25) who are redefining success in start-ups, leadership or industry innovation.

• Fayith Mitchell, Photography for You
• Mariah Dean, Frangipani Cleaning Services
• Sam Vanderpoel, Rolling with Netherpoel

Community Champion

Highlighting businesses making a real difference in the Whitsunday community through meaningful contributions and initiatives.

• Abbot Point Operations, Community Support Program
• Bowen Community Op Shop
• Bowen Meals on Wheels
• Bowen Old People's Home Society
• Bowen Tourism and Business
• Club Whitsunday
• Creative Connections Whitsunday
• Tassal
• Tin Lid Enterprises
• Whitsunday Housing Co Ltd

Eco Excellence

Showcasing businesses that are leading the way in sustainability, environmental responsibility and green innovation.

• Airlie Health Hub
• Bubble Soap Co
• Coral Sea Marina
• Pilchers Recycling
• Whitsunday Segway Tours
• Zero Waste Solutions

Business Legends of the Whitsundays: Hall of Fame

Celebrating businesses or individuals that have achieved long-term success and made an enduring impact.

• Abbot Point Operations
• Magnums Accommodation Airlie Beach
• Nathan Fleming, Airlie Beach Tourism and Ocean Rafting
• Tim Warren Auto Airconditioning & Electrical

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WHAT: Whitsunday Business Awards
WHERE: Proserpine Entertainment Centre
WHEN: Friday 21 November (5.30pm - 8.30pm)
Tickets: Available via Whitsundays Chamber of Commerce and Industry website

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