A Fresh Perspective For Mackay And The Whitsundays Strata Communities

As apartment living continues to grow in popularity across Mackay and the Whitsundays, and more local investors enter the strata market, the role of body corporate committees is becoming increasingly important. It’s a challenge the team at BCS Strata Mackay sees regularly with many owners. Body corporate living remains something of a mystery until they are faced with a decision that affects their property, their finances or their community.

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That is why experienced body corporate professional and BCS Strata Mackay strata manager Rachel Blaxland is encouraging owners and committee members to focus on one simple principle: communication. Drawing on more than 15 years in the industry, Rachel has recently joined the BCS Strata Mackay local team and believes informed communities make better decisions. Rachel’s journey into strata management was not a traditional one. She entered the industry in 2010 after applying for a reception role and quickly discovered a profession that combined problem- solving, property management and community engagement. Since then, she has become a certified manager and has been recognised as Young Strata Manager of the Year in 2016 by the Strata Community Association QLD.

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What continues to motivate her is the opportunity to help owners navigate challenges and reach positive outcomes together.

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‘I enjoy being part of a community of owners and helping guide them through issues that arise so they can achieve an outcome that protects and maintains their investment,’ she said.

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Strata communities today face a far more complex environment than they did a decade ago. Buildings are ageing, maintenance costs are increasing, insurance premiums continue to rise, and weather resilience is becoming an ongoing priority, particularly in North Queensland.

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At the same time, most committee members are balancing body corporate responsibilities alongside careers, family commitments and everyday life.

‘Most committee members are volunteers. The best outcomes happen when they have clear information, practical support and enough time to focus on the decisions that matter.’

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Rachel believes one of the biggest misconceptions among owners is a lack of understanding about what a body corporate actually is. Many owners see the committee or manager as being solely responsible for decisions, when in reality every owner is automatically a member of the body corporate and has a role to play in the community’s future.

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For committee members, her advice is straightforward. Review past meeting minutes, understand the building’s long- term maintenance plans and keep owners informed about upcoming decisions before formal voting processes begin.

Whether it is a major building project or a routine maintenance decision, transparency helps build trust. At BCS Strata Mackay, Rachel says educating owners about the reasons behind decisions often helps communities reach better outcomes and maintain stronger relationships.

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‘Over communication is always better than under communication,’ Rachel said. ‘If owners understand why decisions are being made, they are much more likely to support the process.’

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In a region where communities are close-knit, and owners have a genuine interest in protecting their investments, that simple approach could make a significant difference.

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