A couple that are bringing their own unique style of guest experience to the region were thrilled to take home the Excellence In Customer Service Award at the Whitsunday Tourism Awards on Saturday night.
Paul and Fran Tuddenham, who took over their first property management role at Peninsula in Airlie Beach in July last year, have transformed the local business and have now received recognition for all their hard work.
“We simply treat people the way we want to be treated and try to do little extras wherever we can,” said Paul.
From leaving chocolates on pillows for guests when they enter their rooms to keeping a secret stash of kids’ toys, like bubbles and bracelets, under the counter to give away and organising honeymoon hampers wherever possible – it is easy to see why their guests always give them excellent reviews.
“If you have happy kids, then you have a happy holiday!” laughs Fran.
But it is more than just gifts that create a customer experience, nothing is too much for Paul and Fran and their positive enthusiasm is infectious to everyone they encounter.
“We are all about customer service,” said Paul.
“People come here happy, and our job is to maintain that.”
Originally from Robina, the couple worked in Banking and Management for over 20 years before starting a Mortgage Broking Business which they also operated for 20 years.
When they came to Airlie Beach on holiday, they took a tour of Peninsula and fell in love with the area and its stunning sea views.
Now, just 12 months after taking over the business, they have grown from 12 units to now managing 21 units on the property.
They were also awarded Resident Managers of the Year at the ARAMA national awards in July.
Paul and Fran Tuddenham from Peninsula Airlie Beach at the Tourism Awards last weekend. Photo credit: R Jean Photography
