Independently Owned, Locally Grown, Community Loved
The team at the Bowen Visitor Information Centre have been busy this week, gaining their accreditation status for another year.
Accredited Visitor Information Centres need to meet a high standard in service, local knowledge and visitor support.
All accredited centres have a yellow and blue “I” meaning the accredited centres are recognisable for travellers.
As part of the accreditation process, the team must provide evidence of local knowledge and documentation relating to such things as policies and processes, insurance and opening hours.
All accredited Visitor Information Centres must open for a minimum of 42 hours per week, including opening on weekends.
Manager of Bowen Tourism and Business, Leanne Abernethy said the team of staff and volunteers were very proud to provide excellent customer service to more than 50,000 visitors per year.
“We are proud to operate an accredited centre, showing our commitment to excellent visitor services and industry-leading standards.”
The on-site audit this week was carried out by The Tourism Group’s Business Development Manager, Jeremy Miller.
“It was a pleasure to visit the Bowen VIC,” he said.
“It is a stand-out centre, beautifully presented, meeting the highest of standards and with a great team of staff and volunteers.”
There are about 100 accredited centres in Queensland.
Bowen is currently the only accredited Visitor Information Centre in the Whitsundays.
Contributed with thanks to Bowen Tourism and Business
Captions
Bowen Tourism and Business team members, Glenn Womal, Leanne Abernethy and Cindy Tonks with Business Development Manager for the Tourism Group, Jeremy Miller.
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