Thursday, August 31, 2023


Mackay and Whitsunday Life

Chamber Chat

Customer experience, it is one of the most important things all the businesses in our region have in common. We are all working to ensure our customers feel important and appreciated and enjoy doing business or purchasing from us. We know that good customer service reputation and reviews are a major factor in attracting new business and delivering a great service experience will likely influence a return visit or purchase.

The Chamber is keen to start a conversation on the customer service within the Whitsunday business community. What are our individual and collective strengths? How do we train and support our teams to deliver great service? As a business community, what could we do collectively to help elevate and maintain a customer service culture that is the envy of the nation? We welcome your thoughts.

Business Boost Grants are a vital pillar of the Queensland Government’s Big Plan for Small Business strategy and grants of up to $20,000 are available with a total of $2.5M allocated this round. The grants can be used for activities that will provide growth through strategic business planning, implementation of cloud platforms and online management systems. Available from 6th to 12th September at

Vision for the Whitsundays – The research phase of our Vision for the Whitsundays project is now open. The project aims to articulate an economic vision for the Whitsundays that is informed by its business community. We invite businesses to have their say on what the Whitsundays of the future looks like, current major drivers of change and points of resistance, and what we need to do now to future proof our tomorrow. There are a few ways you can participate and share your view – make a formal submission to the project, complete a short three question survey, or attend a face-to-face or virtual focus group. Visit our website to learn more and have your say. The full report will be released in May 2024.

Our next Chamber event – Chamber on Tap – will be held 5:30pm-7:00pm Thursday 14 September at the Reef Gateway Hotel, Cannonvale. This event will showcase several business support services offered to the region by the Queensland Government Department of Youth Justice, Employment, Small Business and Training such as their Mentoring for Growth program, financial counselling service, wellness coaching, industry workforce advisors, and Back to Work funding. This event is open to all. Visit our website for more information.

In other news