A local mum has shared heartfelt appreciation for the emergency department (ED) team, highlighting the compassion and professionalism of staff during a recent visit.
“We were there Monday afternoon, sent via GP (tried to avoid) and they were so busy but the triage nurses were amazing, calm and thorough,” she said.
The mum, who attended with her three children, described the challenges of the waiting area.
“It took me an hour to even get through triage, but I could see how thorough the cares were for each individual that came through the door,” she explained.
Despite a difficult environment, including disruptive behaviour from other patients, she was struck by the way staff managed the situation.
“A special appreciation to the AIN who came out before security to de-escalate, you are amazing, brave and noticed! And the extra senior staff that came out to ensure public safety, thank you!”
She praised the nurses for their thoughtful support during the long wait.
“The nurses kept us up to date, brought things out to my kids to keep us going, and apologised for the wait. Well done ED nurses for making the wait a little more bearable for us.
“As a mum I appreciated it.”
Her message carried an important reminder to the community.
“Please be kind to our ED department staff, they are constantly under the pump and doing a really amazing job xx.”
Publishers Indemnity. Any individual or entity that places advertising, supplies copy material, or submits editorial content to Core Life Publishing agrees and undertakes to ensure that all such material:- Does not infringe upon any copyright, trademark, or other intellectual property rights;- Is free from any content that could be considered defamatory, libelous, or slanderous;- Does not infringe upon any rights related to privacy or breach of confidence;- Contains no obscene, indecent, or otherwise unlawful material;- Complies fully with the Trade Practices Act and all other applicable laws, regulations, or statutes.Furthermore, by submitting or placing such material, these individuals or entities agree to indemnify and hold harmless the publisher, Core Publishing and Events Pty Ltd, and/or its agents from and against any and all investigations, claims, demands, liabilities, damages, costs, or judgments arising out of or in connection with the material provided. All material is believed to be accurate at the time of printing and remains the copyright of Core Publishing and Events Pty Ltd.
© 2024 Mackay and Whitsunday Life Pty Ltd.
