Thursday, June 6, 2024


Mackay and Whitsunday Life

No Phone Reception! Collinsville's Telecommunication Crisis

Collinsville has been experiencing subpar telecommunication coverage for several months, with many constituents reporting they’ve been unable to obtain service unless connected to home Wi-Fi.

Federal Member for Capricornia, Michelle Landry, is calling on the Minister for Communications, Michelle Rowland, to urgently address the severe telecommunication issues plaguing Collinsville.

“Telecommunication issues with Telstra were brought to my attention in March and I have been working closely with representatives of Telstra to resolve the issue,” Ms Landry said.

“Upon my escalation, Telstra dispatched a service technician to assess the issue and make the necessary repairs. Upon review, the technician was able to identify and I was advised that the problem had been resolved.

“Despite some constituents reporting their service had been restored, many people were still unable to utilise their phones outside of their homes.

“Telstra is now informing customers that they cannot provide further assistance while also attempting to sell their new Starlink package.

“This effort to convince residents, who are already paying a premium for Telstra's substandard service, to spend even more each month has rightfully angered many constituents.

“I have written a letter to the Minister for Communications to advise her of the substandard service the Collinsville community is experiencing and the lack of assistance being provided and have requested immediate support in resolving the matter.”

The 2024 Regional Telecommunications Independent Review Committee is currently conducting a survey to better understand regional, rural and remote Australian’s issues with accessing and using telecommunication services.

The 2024 Regional Telecommunications Review survey can be done by visiting

Ms Landry strongly urges everyone that is affected by poor telecommunication services to complete the survey.

Federal Member for Capricornia Michelle Landry, advises everyone with impacted phone coverage to take the independent survey.  Photo supplied

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