Peninsula Airlie Beach has once again been recognised on the national stage, winning the Australian Residential Accommodation Managers Association (ARAMA) Award for Resident Manager Of The Year – Short Term.
It marks the second time the resort’s management Paul and Francine Tuddenham have taken out the prestigious award, having previously won in 2022 and finishing as runners-up in both 2023 and 2024.
The award, presented at a gala ceremony at The Star Casino on the Gold Coast, attracted more than 500 industry representatives, with dignitaries including the Queensland Premier, State Ministers, and the Federal Ministers too.
The managers said the recognition was a proud moment for both themselves and the Whitsunday region.
“It’s a buzz. It’s something everyone goes in hoping they’re going to win but considering the competition, and how long we’ve been here. We didn’t expect a win,” said Paul.
“It’s really exciting to win and we’re doing it for the Peninsula. We want this resort to have a standout name. That’s what we’re striving for.”
The award not only highlights their efforts but also puts the Whitsundays and Peninsula Airlie Beach in the spotlight as a premier destination, with future opportunities such as the 2032 Olympics expected to bring even more attention to the region.
“All the hard work, the stress, the tears, dramas, it’s all worth it when you get recognition like this,” said Fran.
“It’s about treating people the way we’d want to be treated.”
The pair manage 25 of the 42 units within the complex, supported by a strong network of owners who are actively reinvesting in upgrades. They believe the secret to their success lies in going above and beyond for guests.
“From the moment guests arrive, we make sure it feels personal,” they explained.
“We walk them to their rooms, show them how things work, put chocolates in the fridge, and make sure kids are welcomed straight away. We want people to feel sad to leave and many book the same unit for the following year before they’ve even checked out.”
Each apartment ranges from two to four bedrooms and is fully self-contained with a full kitchen, laundry, and ensuite bathrooms. But it’s the extra touches that guests remember, quality dishwashing liquid and powder instead of budget sachets and chocolates waiting in the fridge
The couple took over the business four years ago, and since then the property has become known for its personal touches and consistently high-quality service. The resort has built strong partnerships with local tour operators and offer booking services for guests. Providing all visitors with a wonderful Whitsundays experience.
Francine and Paul Tuddenham are extremely proud of their new award. Photo credit: Daniel Heggie
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