The Power of What You Don’t Say

In every workplace, people (especially introverts) obsess over the right words—what to write in an email, how to have impact in a meeting, how to sound like I have the answers. But here’s the truth: what really sets you apart it’s not what you say, it’s how you say it. Non-verbal communication  — your body language, tone, and energy—is the game-changer.

Around 80% of communication is non-verbal. So before you’ve even opened your mouth, people are reading you. They’ve already decided if you’re trustworthy and worth listening to. We can have the same skills and experience, but the person who is aware of their non-verbal cues and communicates with genuine warmth will instantly stand out.

Non-verbal communication is awesome because it’s universal. A smile signals openness, crossing your arms can shut a conversation down before it even begins. People might forget your words, but they’ll never forget how you made them feel. And that feeling? That’s what builds trust, influence, rapport, and connection.

Being able to read non-verbal cues is just as powerful. When you notice someone’s body language change, you can adapt in real time. You can slow down, clarify, or reframe. That awareness makes you more in tune with the people around you. It’s like having a secret superpower in meetings, interviews, and team conversations. Even online, non-verbal communication speaks louder than ever. On video calls, eye contact, posture, and gestures all tell people whether you’re switched on or zoning out. Your lighting, your background, even how you sit—these things send messages before your words do.

Here’s the best part: this skill can be learned. Start by watching yourself. Notice your expressions, your tone, the space you take up. Then match your non-verbal signals to the message you actually want to send.

When your words and presence align, people don’t just hear you—they feel you. That’s when real impact begins. In a noisy workplace full of talkers, the person who masters non-verbal communication doesn’t need to shout to be heard. They simply stand out. Register for Building Emotional Intelligence Essentials now https://shiift.com.au/programs-workshops/

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