Tropical Coast Plumbing Driven By Leadership, Powered By People

In regional Queensland, where reliable trade services are not just a convenience but a necessity, Tropical Coast Plumbing has emerged as a benchmark for professionalism, responsiveness and workforce development.

Founded by Co-owners Lachlan and Kym Cooke in 2019, the company’s rapid expansion in just six years reflects a leadership style grounded in opportunity, strategic growth and an unmatched devotion to regional customers.

Tropical Coast Plumbing provides an extensive range of licensed plumbing services across Mackay, Townsville, Rockhampton and surrounding areas, handling more than 5,000 jobs each year. Flexible payment options, including Afterpay, are also available to help make the process smooth, accessible and stress-free for customers.

Their services include general maintenance, leak repairs, blocked drains, hot water systems, gas fitting, backflow testing and compliance reporting. This is supported by advanced capabilities such as audible leak detection technology, no-dig pipe relining, CCTV drain inspections and commercial-grade jetting equipment.

Mr Cooke says, “It’s all about how we can best serve our customers.”

“You expect quality plumbing in the metro areas, so why would you settle for anything less here?”

At the heart of Tropical Coast Plumbing’s success is a deliberate investment in people, with apprenticeships playing a central role in shaping the future of the trade in regional Queensland.

Mr Cooke says early exposure to the trade is both practical, and personal.

“I got an apprenticeship through work experience… so I love to give back in that aspect.”

“We’ve got a great team behind us, and our apprentices do an exceptional job with the tradesmen.”

Beyond standard qualifications, Tropical Coast Plumbing continues to invest in advanced training, ensuring its teams arrive fully prepared, professionally presented, and rigorously safety-checked, giving clients added peace of mind when welcoming technicians into their homes.

As an essential service, the business operates around the clock, 24/7.

“Our guys are on shift 24/7, every day, including public holidays,” Mr Cooke said.

That operational readiness is underpinned by a strong internal culture, with leadership playing a key role in setting expectations and maintaining standards.

“We have a really strong leadership team here,” he said.

“We’re all extremely hardworking, and energetic.”

Mr Cooke said having skilled, qualified tradespeople in regional areas is critical to community safety and essential infrastructure.

“Plumbing is an essential service that requires qualified, experienced tradespeople,” he said.

“We pride ourselves on being able to help our community in times of need, 24 hours a day, seven days a week, including public holidays.”

Extending beyond the job site, is their heart for community.

Tropical Coast Plumbing regularly supports deserving not-for-profit organisations through their Giveback Community Fund, alongside a range of initiatives designed to strengthen the regions they serve.

It’s these acts of generosity, combined with operational excellence and a people-first culture, that define Tropical Coast Plumbing, not just as a trusted trade service, but as a team committed to delivering reliable, expert plumbing solutions wherever they’re needed.

Give Tropical Coast Plumbing a call today!

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