Water Matters to Every Whitsunday Community

With National Water Week underway this week, it's a good time to think about something most of us probably take for granted.

The water coming out of our taps and what happens when we flush the toilet. We simply expect those services to work.

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And fair enough.

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But behind those everyday essentials is one of Council's biggest responsibilities, and National Water Week is a timely reminder of just how important reliable water and sewerage services are to our communities.

It's also a good opportunity to remind residents that we're currently seeking feedback on Whitsunday Water's Customer Service Standards for the next five years, through to 2031.

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Now, I appreciate that a document about water and sewerage service standards might not sound like the most exciting reading.

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But it matters.

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Whether you live in Bowen, Collinsville, Proserpine, Cannonvale or Airlie Beach, these essential services are fundamental to everyday life.

They're also critical to supporting new housing, attracting investment and keeping our region growing.

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As one of Queensland's fastest-growing regional council areas, we're seeing increasing demand on infrastructure that many residents rarely see or think about.

And that's why Council continues to invest heavily in these essential services.

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Our 2026/27 Budget includes $39.8 million for water and sewerage infrastructure and services, alongside major projects designed to support future housing and population growth.

But investment is only part of the picture.

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Good service also means clear communication, reliable supply and making sure customers understand what to expect when issues arise.

That's where our Customer Service Standards come in.

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They outline Council's service commitments and provide a clear framework for how we support our customers.

And it's important that our community has an opportunity to provide feedback as we review them.

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Whether you're a homeowner, a renter or running a local business, water is something we all rely on.

The consultation is open until 3rd November, and I encourage residents to take a few minutes to have their say through Council's Your Say Whitsundays platform.

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National Water Week reminds us that water is one of our most valuable resources.

And making sure we manage it responsibly, invest for the future and keep our community informed will always be a priority for Council.

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