30 Years Of Inclusion, Care, And Community

Bowen Flexi Care

In 2025, Bowen Flexi Care celebrates 30 years of dedicated support for people living with disabilities and their families across the Whitsunday region. What began as a small community initiative in 1995 has grown into a cornerstone of local care embodying compassion, inclusion, independence and resilience.

CEO Elise Woodhouse said this is not only Bowen Flexi Care but for the community, participants, and staff.

“I feel very proud that Bowen Flexi Care has established itself and been able to provide support to those that need it for the last 30 years,” she said.

“We need to acknowledge our Management Committee, Management team and all staff, past and present for having the dedication to get BFC to where it is today.”

Whilst Bowen Flexi Care is celebrating its 30th year, Elise is hoping that within another 30, Bowen Flexi Care is still providing the excellent support that is done now.

“The NDIS world is constantly changing and my hopes would be that Bowen Flexi Care can pivot in any direction to be able to support our participants to reach whatever goal or goals they may have,” she said.

The organisation started as the Burdekin Bowen Shire Flexible Respite Service Inc., founded by Irene Prowse. Initially coordinated from her home in Bowen, Irene was supported by early committee members including Richard Scott, Lu Gordon, Mary Harley, Neddy Morgans, Dellene Beggs, and Joan Giachin. The aim was to provide flexible respite and support across two shires with empathy and dignity.

By January 1996, a dedicated office opened behind the Bowen Medical Centre, staffed by a passionate local team. Monthly meetings, subcommittees, and volunteer efforts quickly strengthened the Bowen branch. On August 25, 1998, it became incorporated as Bowen Flexi Care Inc., serving Bowen and Collinsville. A new office at 10a Herbert Street and subsequent funding allowed the purchase of vital equipment, hosting of Disability Action Week events, and expansion of services.

Bowen Flexi Care professionalised in the early 2000s, adopting ISO quality standards in 2001 and formal staff training through Certificate II and IV qualifications. Partnerships with local TAFE, libraries, the Woodworkers Association, Blue Care, and other community groups flourished. In 2002, the organisation received a State Award for Excellence in Staff Development and Training. Structured day programs in woodwork, independent living, and community integration were introduced. Founder Irene Prowse retired in 2003, passing leadership to Mandy Edwards in 2004, who strengthened programs and community ties.

A permanent home at 44 Williams Street was secured in 2006, along with the Flying Cockatoos mosaic mural by artist Pam Finlay. Respite for older carers, garden and art programs, and management of accommodation for Endeavour Foundation clients were added. By its 10th anniversary, BFC had become a vital part of Bowen’s community.

Between 2010 and 2014, Bowen Flexi Care purchased a respite property at 8 Korah Street, launched its first website, and expanded social programs including SportsAbility Games, Camp Kanga, and outings. Recognition for excellence in individualised block funding positioned the organisation for the NDIS era.

BFC joined the Community Inclusion Project nationally and became a registered NDIS provider in 2016. Club 44 social groups, gala dinners, volunteer partnerships, and helicopter joy flights at the Bowen Fishing Classic highlighted the fun and inclusive programs. By 2019, BFC celebrated 20 years as a member of National Disability Services with a new strategic plan.

During the COVID-19 pandemic in 2020, Bowen Flexi Care adapted services, introduced participant surveys, and maintained safety protocols. Mandy Edwards resigned from her management position in November 2020. Restructures and technology upgrades between 2021 and 2024 supported growth, with programs including cooking classes, tool time, art groups, community barbecues, and excursions to the Bowen Show, Proserpine Dam, and Airlie Beach Lagoon. In August 2021 Elise Woodhouse took on the position of General Manager. By 2022, BFC supported over 100 participants with nearly 70 staff, aided by funding from the various organisations and local partnerships.

In 2025, Bowen Flexi Care participants enjoyed a train holiday to Cairns, redesigned gardens with North Queensland Bulk Ports funding, and free cooking programs through the QCoal Foundation. Monthly social events, including pool games and a lawn bowls day, strengthened local connections. Leadership was refreshed with Elise Woodhouse as CEO, Toni Akehurst as Operations Manager, and Brooke Brown as Corporate Services Manager, ensuring Bowen Flexi Care continues to meet growing community needs.

1)  Kuranda Village Bowen Flexi Care participants and support workers enjoying their holiday

2) Support worker Nat with participant Sarina out and about in Bowen doing photography

3) Support worker Hayley, Participants Tracie, Brent Reudy and Emilie Power from North Qld Bulk Ports

4) Fundraiser at Bowen Flexi Care

5) Bowen Flexi Care Wednesday cooking group is proudly supported by QCoal Foundation

Photos supplied

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