As the decorations come down and the community settles into the new year, The Neighbourhood Hub is taking time to reflect on what made this past Christmas season truly special – the overwhelming generosity of the Mackay community.
In the weeks leading up to Christmas, The Neighbourhood Hub's centres at Shakespeare Street and George Street became bustling hubs of community spirit as staff, volunteers, and local partners came together to pack 117 Christmas hampers for families and individuals doing it tough.
The initiative brought out the very best in the region. Donations flowed in from every corner – community groups, local businesses, families, and individuals all stepping up to ensure neighbours would have extra support during the festive season. The BMA team generously gave their time to help sort, pack, and organise, turning the task into a day filled with connection and purpose.
The Neighbourhood Hub's General Manager, Nicolette Ffrost, said the initiative demonstrated what makes the Mackay community so special.
“While 117 hampers represent tangible support for 117 households, the true impact went far beyond the practical assistance,” Ms Ffrost said.
“What struck the team most was the quiet care taken by volunteers, the thoughtful conversations between packers about ensuring each hamper felt personal, and the genuine compassion that filled the workspace.
“This was neighbours supporting neighbours; a community that refuses to let anyone face hardship alone.”
Each hamper was carefully assembled with dignity and respect in mind, packed with essential groceries, festive treats, and household items to help make Christmas a little brighter for those experiencing challenges.
Ms Ffrost said the collaboration witnessed during the initiative embodied TNHub's philosophy of “walking alongside” community members.
“This wasn't about charity in the traditional sense – it was about a community coming together around a shared purpose,” she said.
“The partnership between BMA volunteers, donors, and The Neighbourhood Hub's changemakers created something far greater than any single organisation could achieve alone. It reinforced that strength lies in how people support one another when it matters most.”
Ms Ffrost extended heartfelt thanks to all volunteers, donors, and community partners who made the initiative possible.
“To everyone who contributed time, donations, or encouragement – thank you,” she said.
The Neighbourhood Hub reopened on Monday, 5 January 2026, operating from its two locations at 43 Shakespeare Street and 4 George Street.
Volunteers, partners and donors came together to pack 117 Christmas hampers, showcasing the generosity and community spirit that defines Mackay. Photos supplied
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