Council Services Cover More Than You Think By Cr Belinda Hassan

We often hear people complain about the services that council delivers, the amount of rates people pay and what value they feel they receive for what they pay. To give you an idea of just how broad the range of services are that council delivers, here are some statistics to consider:

Civil Operations maintains, repairs and cleans 3135 roads, 65 off-street carparks, 409km of footpaths and pathways, 455 bus stops and 314 bus shelters, 27 boat ramps, 166 bridges and 445 culverts.

Facilities and Open Spaces maintain about 23 million square metres of grass, including 260 parks and botanic gardens, 111 reserves, 109 playgrounds, nine skate parks, three swimming enclosures, the Finch Hatton Mountain Bike Trails and six cemeteries. They also manage 272 council buildings, including libraries, halls, aquatic centres and commercial properties.

Field Services deliver a portion of the Capital Works Program, primarily using council’s ground crews (predominantly civil renewal projects, including roads, drainage, water and sewer main construction).

Mobile Assets manage the procurement, maintenance, repair and compliance of council vehicles, machinery and equipment (approximately 1300 items), to ensure staff have safe, fit-for-purpose assets for efficient service delivery.

Waste Services deliver waste and resource recovery services, implements integrated strategies to divert waste from landfill and promote sustainable practices, including waste planning. Facilities include Paget Waste Transfer Station, Hogan’s Pocket landfill and nine regional transfer stations.

Water Network operates and maintains water and wastewater infrastructure across 11 water schemes and four sewer schemes, including 2100km of pipe, 200 sewer pump stations, 30 water pump stations, 35 water reservoirs and 46,000 water meters.

Water Treatment team treats and supplies potable water and processes sewer and recycled wastewater, utilising a fleet of assets that includes nine water treatment facilities, two referable dams and a NATA accredited laboratory.

Community Lifestyle operates arts, culture, and community facilities, including five libraries, two mobile libraries, three museums and Artspace Mackay. The team delivers 2048 library programs, 511 community programs and 75 public art programs.

Corporate Communications and Marketing provide communication, marketing, design, digital media and community engagement services. The team manages council’s social media profiles and corporate websites. They facilitate about 45 community consultations each year.

Health and Regulatory Services promotes and enforces local laws and regulations to protect public health, safety and amenity. During the 2025-2026 financial year to date, the team have actioned 3480 service requests, including unregistered / straying animals, parking and vehicle offences, and illegal dumping.

MECC and Events operates public events, festivals and facilities (MECC, Foodspace, and BB Print Stadium) – in 2025, local festivals attracted 96,000 visitors and the MECC hosted 67,000 visitors across 218 events.

As you can see, just across these two major areas of council, our staff do a lot more than just collect rubbish and fill potholes. So next time you consider making a negative comment about council, consider the depth and breadth of what they actually do, and maybe remember that everyone is doing their best to deliver services to our community.

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