Since being elected to council in April last year, I’ve learned just how much valuable information and support is available to our community and just how many residents don’t know it exists.
That realisation has become one of the biggest lessons of my first year and sparked a personal mission to help bridge that gap.
One of the best tools I’ve come across is the Snap Send Solve app. This easy-to-use platform allows residents to quickly report issues such as potholes, broken signage or dumped rubbish by simply taking a photo on their phone. The app uses GPS to pinpoint the location, making it even easier for council teams to respond and act efficiently.
Another valuable resource is MyH2O, a free online service that allows residents to track their water usage in near real-time. Not only can you monitor your consumption, but you will also be notified if you have a possible leak, helping save both water and money. You can sign up here: myh2o.qld.gov.au.
And as we all know, Mackay weather can change quickly. That’s why our Disaster Dashboard is such an important resource. It provides live updates during weather events, including road closures, warnings and emergency contacts, all in one central, easy-to-access location.
Once I fully realised the extent of these tools and how underused they are, I have made it my mission to spread the word. That’s why I attend local markets and shopping centres to chat face-to-face with residents and answer questions. I've also embraced social media, launching regular themed posts to share key information.
Every Top Tip Tuesday, I highlight one of our many council services or apps. On What’s On Wednesday, I share upcoming events from the Mackay Events calendar. And on Fun Fact Friday, I explore the rich history of Mackay, something I’ve always been passionate about.
To stay in the loop and learn more about the services available to you, follow my Facebook page: Cr. Nathenea MacRae
It’s been a rewarding journey so far and I’m excited to keep sharing, learning and supporting our community every step of the way.
By Cr Nathenea MacRae
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