Kelsey Creek Telephone Exchange Goes High Tech

Forty years ago, on July 24, 1985, Kelsey Creek joined the age of modern telecommunications.
Kelsey Creek was the last country exchange functioning in the Mackay District. While the transformation to a new automatic exchange provided subscribers with up-to-date phones and services, many missed the personal service provided by Marie Fraser, the operator of this manual exchange at the time. Marie had tended that country hook up from 1968 – 1985 running the service from the bottom floor of the family’s two-storey farmhouse after taking over from the Trotter family.

Initially, the exchange operated part-time from 8am – 1pm and from 2pm – 10pm which gave the Fraser family with their four children some free time. There were times during floods and bushfires when Marie and husband, Phil, manned the phone all night to connect emergency calls.

As the population grew, the exchange was made a 24 hour service to keep up with the calls in and out of Dittmer Gold Mine. This effectively meant that unless Marie could find someone to relieve her, she was tied to the job 24 hours a day; 7 days a week.

When the Frasers first manned the exchange, they had 485 calls in 28 days. In May 1983, that number had increased to 2293 calls for the same period. But all the family knew how to operate the exchange if need be. Only once did Marie have to shut down and that was when all the children were at school and Phil was out on the farm – and Marie had tonsilitis and could not speak.

In her time as operator, Marie became confidante, co-ordinator, advertiser, and information service to the small close-knit Kelsey Creek community. She was used as a counsellor for the lonely; a co-ordinator for fires and floods and an advertiser for local community groups. If Marie received a call from one of the farms, they would often simply say, “We’ve got a fire!” and hang up so Marie would ring around neighbours to assist -  all part of the service.

It was not unusual for a casual caller asking for mates by Christian name only such as, “Could ya get Charlie or Joe?’ Mmmm which Charlie or Joe? If a caller asked for a number or a particular person, Marie was able to tell them they had gone to town because she had seen the car drive past. Then there were requests for function dates, recipes and knitting patterns; even appeals such as how to catch a porcupine!

With the updating of the Kelsey exchange, the era of personal telephone service came to an end. Gone was the convenience of contacting the exchange for information (on any subject; not just relating to phone calls) and leaving messages to be passed on to others.

In place of the old farmhouse-cum-telephone exchange was a series of squat white boxes housing the technology which brought Kelsey Creek to the rest of the world. While residents were then able to ring direct anywhere, at any time, not all were totally happy with the change and admitted they would miss Marie’s familiar, friendly and calming voice at the end of the line.

At Marie’s suggestion, the old manual exchange was kept in the shire and is on display at the Proserpine Museum. Why not pop in and check out this wonderful reminder of the past.

Story and photo courtesy of Proserpine Historical Museum. Information also sourced from the “Proserpine Guardian”.

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