A local resident’s difficult day took an unexpected turn thanks to the kindness of a KFC staff member at Northern Beaches. After experiencing the loss of a family member, the customer had gone without food and decided to order through Menulog. What was meant to be a simple meal quickly became a frustrating ordeal.
“I hadn’t eaten all day, I decided to order Menulog at KFC. I had a driver at the restaurant for about 30 minutes… I messaged them with no response,” the customer shared on social media. After repeated attempts to contact the delivery service and the restaurant, she was close to breaking point.
Her call to KFC one final time, however, proved to be a turning point. “A lovely young man answered, I explained what was going on and he said to call back if I hadn’t been able to get a hold of them and he would help me.” When she returned to the store, the worker went above and beyond, offering a refund, a box full of extra chicken, and two mousse cups on the house.
“At this point I started to cry, I was at breaking point… He was the sweetest person. He gave me a refund and was so understanding, we were both apologetic to each other! He had no reason to apologise.”
The customer urged the community to acknowledge the young man, describing him as having “orange hair and facial piercings,” and thanked him for a gesture that brightened an otherwise heartbreaking day.
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