Locals Caring for Locals

Nurse Next Door Mackay is led by Mackay locals Sarah Ryan and George Blackie, supported by a dedicated team of Nurses and Caregivers. As a locally owned and locally operated business, their work is built around one core purpose, Making Lives Better, helping people across the region stay living safely and happily in their own homes. What began as two locals wanting better for their community has grown into one of the most respected care providers in Mackay and the Whitsundays.

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Before launching Nurse Next Door three years ago, Sarah spent years working locally as an NDIS Support Coordinator, giving her a deep understanding of just how much genuinely person-centred care matters to the people who rely on it. George brought years of experience leading large teams in demanding FIFO mining environments, where reliability was never optional. Together they saw an opportunity to bring something special to the region, and set out to do exactly that, determined to deliver care the way it should be done.

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Sarah and George understand the trust it takes to welcome someone into your home, and they carry that responsibility personally. Every Caregiver is thoughtfully matched to the person they support, an approach known as the Perfect Match, so care feels consistent, familiar and genuinely human. They embrace even the most complex, high-needs care with confidence, and through patience and real connection, build trusting relationships that restore a genuine sense of belonging.  

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That dedication has built something special. In just over three years, Sarah and George have grown their team to 147 local people, including 22 Registered Nurses, and delivered more than 209,000 hours of care across the region. Their support reaches well beyond the home, too, sponsoring SNAGS, a local group running inclusive social events for people living with disability, and turning out for the Mackay Marina Run and the Pink Out for Cancer golf day in Moranbah.

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It is care that has not gone unnoticed. After being named Rookie of the Year within the national Nurse Next Door network in 2024, Sarah and George were named Australian Single Unit Franchisee of the Year 2026 at the National Franchise Industry Awards in Brisbane, recognised as the best in the country from a field of 240 entries across 113 brands. For two locals who simply were passionate about making a difference in their local community, it is a remarkable result.

From a little help around the house through to skilled nursing and complex care, Sarah, George and their team are there so locals can keep doing the things they love, in the place they feel most comfortable. In Mackay, that is what Making Lives Better looks like, and it is why they remain Passionate About Making a Difference.

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To learn more or book a free Caring Consult, contact the Care Services team 24/7 on 1300 100 247 or visit nursenextdoor.com.au

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