In a significant step towards supporting vulnerable Queenslanders, the Queensland Government has officially opened a purpose-built Vulnerable Persons Hub in Mackay — a place designed to offer compassion, connection, and coordinated care for those in crisis.
By bringing together key specialist units under one roof, the Hub will deliver a unified, trauma-informed response that places safety, dignity, and recovery at the forefront.
Inside the thoughtfully designed facility are two dedicated safe rooms, including a child-friendly space, built to offer a calm and secure environment for police interviews and support service interactions.
Police will work closely with external agencies and non-government organisations based at the facility on a rotating basis, to strengthen collaboration and extend wraparound care to those in need.
**Key teams based at the Hub include:
Mackay Domestic, Family Violence and Vulnerable Persons Unit
DFV High Risk Team
District Crime Prevention Coordinator
Crime Assessment and Management
Victim Engagement Team
Liquor Enforcement and Proactive Strategies
Volunteers in Policing
Police Liaison Officers
The LNP has criticised the former Labor Government’s record on domestic and family violence, claiming that incidents rose by 218% over the past decade, with Queensland Police responding to a DFV incident every three minutes.
Minister for Police and Emergency Services Dan Purdie said the Queensland Government was taking critical action to better support victims and address unacceptable rates of domestic violence.
“The Vulnerable Persons Hub is more than a building; it’s a commitment to early intervention, to community safety, and to providing the most vulnerable Queenslanders with the support and dignity they deserve,” Minister Purdie said.
“Today marks a major milestone in our commitment to victim-centric policing and early intervention, setting a new benchmark for how police and support services work together to protect victim-survivors.
“I would like to thank all the frontline police and support staff who have contributed to this important initiative.
“The Mackay Vulnerable Persons Hub is a significant step forward for policing in Queensland, and a proud milestone for the Mackay community.”
The facility is not open to the public for walk-ins and operates strictly by appointment to maintain the confidentiality, safety, and dignity of victim-survivors.
Minister for Police and Emergency Services Dan Purdie was in Mackay to officially open the new Vulnerable Persons Hub — a purpose-built facility designed to provide a safe, trauma-informed response for Queenslanders in crisis
The Hub brings key police units together under one roof to offer a unified approach to victim support, ensuring the safety, dignity and recovery of the state’s most vulnerable are always front and centre. Photos supplied
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