New Lifeline For Locals After Suicide Crisis

Mackay Welcomes Launch Of Universal Aftercare Program

A new chapter in suicide prevention has officially begun in Mackay, with the launch of the Universal Aftercare program – a much-needed support service for locals aged 15 and over who have experienced a suicide attempt or suicidal crisis.

Launched last Friday at the Mackay Base Hospital courtyard, the initiative represents a powerful collaboration between Wellways Australia, Mackay Hospital and Health Service (HHS), and Northern Queensland Primary Health Network (NQPHN). The program has been quietly operating since January, already assisting more than 30 local families through one of the toughest times of their lives.

Funded jointly by the Queensland and Commonwealth Governments, the Universal Aftercare program is free and focused on person-centred recovery. It bridges the crucial gap between clinical care and ongoing community support, helping people re-engage with life in a safe and meaningful way.

Kara McCormack, NQPHN Operations Director for Mental Health, Alcohol and Other Drugs, said the program was about “supporting people in ways that meet them where they are.”

“We’re very excited to have this initiative, funded by the state and Commonwealth, that is designed to support people in crisis,” Ms McCormack said.

“What’s most exciting is that we’ve been able to localise it by listening to our community in Mackay and surrounding areas, and building a service that reflects what people here really need.”

This approach is personal for many in the community, including Amy Marklay, a local woman who lost her 17-year-old nephew to suicide and later struggled to get timely support for her teenage daughter.

“It took me three months to get help for my daughter,” she said.

“We were turned away by multiple agencies, because she was ‘too young’ for most services.

“This kind of program would have made all the difference.”

The service offers tailored support in the critical months following a crisis, from building safety plans and navigating services to reconnecting with family and purpose.

Wellways Queensland General Manager Zoe Evans said Friday’s event was more than a launch, it was a shared moment of hope.

“It’s a recognition of everyone who’s walked alongside us to bring this to life,” she said.

“This is about creating safer, more supportive systems for people in distress.”

Mackay HHS Chief Executive Susan Gannon agreed, emphasising the strength of collaboration.

“Universal Aftercare fills a critical gap by offering continuity, care, and connection beyond the hospital walls,” she said.

“It shows what’s possible when clinical and non-clinical services work together.”

Currently, referrals to Universal Aftercare can be made exclusively by Mackay HHS clinical staff, ensuring the service reaches those in greatest need.

As the program expands across regional Queensland, including launches in Townsville and future plans for Cape and Torres communities, leaders say it is just the beginning of a wider cultural shift around mental health support in the regions.

And for Amy, her message to those fighting silent battles is to simply, speak up.

“Don’t be afraid to ask for help… whether it’s a parent, friend, teacher, or doctor,” she said.

“You’re never alone.”

“I’m so grateful my daughter got the help she needs and I just hope others can do the same through this program.”

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Universal Aftercare has launched in Mackay, offering free, local support for people 15+ after a suicide attempt or crisis. Photo credit: Hannah McNamara

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