Thursday, September 7, 2023


Mackay and Whitsunday Life

Recognised For Excellence

Bowen telehealth coordinator Jennifer Aceret has been awarded the Non-Clinical Award for the great work she has done with the Mackay Hospital and Health Service.

“I didn't know I was nominated,” Jennifer explained.

Moving into the position seven years ago, Jennifer coordinates the telehealth appointments for Bowen, which has grown from five appointments a week to more than forty.

“I transferred from Townsville Hospital to Bowen Hospital because my partner and I decided to settle and raise our family - daughter Makayla and son William - in this beautiful little town,” she said.

“I was working in more of an HR admin role in the operating theatres in Townsville, doing payroll for 950 nursing staff.

“The role here in Bowen is more patient-based admin, and because the telehealth service was in its infancy when I started, I have had the opportunity to develop and create desktop procedural manuals and orientation/training manuals for clinical staff.”

Over the past seven years, Jennifer has moulded and grown the service, using her experience from managing a private GP practice for 20 years before taking up a position with Queensland Health.

“I feel overwhelmingly blessed to win this excellence award; it’s a highlight in my Queensland Health career,” Jennifer said.

“I want to thank Julie Minogue, our Director of Nursing, for her help and support, as well as all the current and past clinicians who are the backbone of the telehealth clinic and they make my job easy.

“I also want to acknowledge the virtual health team in Mackay for their wealth of knowledge and inspiration.”

Jennifer Aceret, Coordinator of Bowen Telehealth, has been recognised for her service to the Bowen community. Photo supplied

In other news