Regional Bank Closures Strike Dysart

National Australia Bank (NAB) closed its Dysart doors last month due to dropping customer numbers.

The bank said more and more customers are choosing to do their banking online, over the phone or by video conference.

Approximately 58% of NAB’s customers in Dysart had only visited the branch once in the last year and more than 74% of customers are also using other locations.

“As (customers) continue to bank differently, it’s important we continue to adapt with them,” read a statement from NAB.

“Closing a branch is always a difficult decision and we understand the change can be a big adjustment for some customers.”

The nearest alternative branch for NAB customers is in Moranbah, while customers are still able to withdraw cash, deposit cash and cheques and check account balances at Dysart Post Office.

Federal Member for Capricornia Michelle Landry is calling on the NAB to stop closing regional branches.

“The closure of the NAB branch in Dysart is a massive blow to the local community and will have an impact on the local economy, with those local jobs being lost,” Ms Landry said.

“In regional towns such as Dysart, many of the elderly members of the community have only ever had the experience of face-to-face banking with bank staff that they trust and are friendly and familiar to them.

Kerry of IGA Dysart said while the closure won’t affect her business, many locals are disappointed.

“I know there’s a lot of unhappy people,” she said.

“It’s yet another business closing down, another service we’ve lost.

“They had a lot of trouble for the last few years manning the NAB bank.

“I know from running this place, finding people is ridiculous.”

A fellow Dysart resident agreed that while most banking services are offered by the post office, the closure is disappointing.

“There’s only two ATMs in town so it’s hard for people to get cash-out,” they said.

“We can understand, because there’s no staff and it’s hard, too, because it’s a small town.

“It’s still hard for many people because everyone relies on the one bank in town, everyone has a NAB account, so that’s a bit hard.”

Another five towns are set to lose their last bank over the next two weeks with the big four banks giving notice to 35 more regional towns that they will be closing branches in the first half of 2023.

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