Whitsunday Sailing Outrigger

Customer Service Champion Award

Whitsunday Sailing Outrigger have been prestigiously nominated for the 2025 Whitsunday Business Awards’ Customer Service Champion Award, an achievement both Stephen and Michelle Lynes are beyond grateful to accept.

A decade ago, the Lynes’ celebrated sailing business placed as runner-up in the 2015 Whitsunday Tourism Awards, making this year’s nomination all the more exciting.

“As owners of Whitsunday Sailing Outrigger, we’re absolutely thrilled to be nominated for the Customer Service Champion award. This recognition means a great deal to us because genuine customer care sits at the heart of everything we do,” said Stephen and Michelle.

“Being part of the inaugural Whitsunday Business Awards makes this nomination even more meaningful. It celebrates the spirit, innovation, and resilience of businesses in our region, and we’re honoured to be recognised in this first-ever awards program!”

Whitsunday Sailing Outrigger currently operates as the only commercial Hawaiian-Style sailing outrigger canoe across the entire country, setting the business apart from competitors, and other tourism experiences in the area.

“We believe what sets us apart is the experience we offer: a truly unique Hawaiian-Style sailing outrigger canoe adventure in one of the world’s most beautiful marine environments,” added Stephen and Michelle.

“Our focus on genuine hospitality, exceptional customer service, and sharing the rich heritage of outrigger paddling has recently earned us the TripAdvisor Travellers’ Choice Award 2025 for excellence and consistent 5-star reviews.”

An adventurous expedition, Whitsunday Sailing Outrigger allows clients to experience the beauty of the shire up close and personal, and as a locally owned, family-run business, the Lynes’ continue to go above and beyond to ensure each client enjoys an unforgettable paddle out on the water.

“Ohana, the name of our sailing canoe, is a rare and authentic experience that blends culture, adventure, and connection to the ocean,” explained Stephen and Michelle.

Whitsunday Sailing Outrigger’s operate three tours a day, offering a two hour, or 1 and half hour trip, and they are perfect for anyone looking to experience Airlie Beach. Stephen and Michelle pride themselves on catering to suit varying holidayers, and remain committed to providing the best possible levels of tailored, personalised customer service, making the nomination for the Customer Service Champion Award a reputable achievement in itself.

“We would like to sincerely thank the Whitsunday Regional Council, Bendigo Bank, and the Whitsunday Chamber of Commerce & Industry for hosting these awards. It’s refreshing and deeply appreciated to see a program that encourages participation by offering free entry for local businesses,” Stephen and Michelle noted.

“We’re grateful to our community, our guests, and everyone who has supported us on this journey. We love sharing the magic of the Whitsundays aboard ‘Ohana, our sailing outrigger and look forward to continuing to showcase the region in a unique and meaningful way.”

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