Kylie Shepherd-Smith 

Administration Manager At Whitsunday Christian College 

 Born and raised in the Adelaide foothills of South Australia Kylie was 21 years old when she went travelling and explored the world.

 Now Kylie works as Administration Manager at Whitsunday Christian College. As Administration Manager her and her team look after Administration, tuckshop and sickbay tasks. 

 She is passionate about giving both students and families support and prides herself in her communication skills. 

 “The best part about my role is seeing the students grow over the years, assisting them with their challenges and celebrating their achievements,” said Kylie. 

 In honour of International Women’s Day, Kylie thanks her mother and Nan for shaping who she is today and hopes to one-day be an inspiration to her daughters as they navigate their own careers and choices in life.

 “Women empowerment to me means giving every woman a voice, sense of self-worth, the opportunity to make their own choices and the power to control their own lives in every aspect,” said Kylie. 

 When not working hard in the office, Kylie enjoys spending time with her family and close friends either travelling, boating or camping but, on quiet days enjoys spending time listening to music and in her garden.

Mett Silvanna Morris

Quality Assurance and Compliance Manager

With no two days the same and with years of expertise under her belt, there is never a task too big for Silvanna Morris, Quality Assurance and Compliance Manager of Whitsunday Foodservice.

A passion for dynamic problem solving and enjoying a unique and fascinating challenge, Silvanna ensures the best practices within her role and for the wider Whitsunday Foodservice, finding a great sense of purpose knowing that her day-to-day decisions directly affect the thousands of customers.

Joining the business for close to three years, Silvanna welcomed the new challenges that came with the role, with a diverse professional history spanning sales in the food industry, being promoted to Export Manager with a strong focus in Europe and Asia for a time. In this capacity, she primarily managed massive international brands, being recognized with ‘Young Manager of the Year’ award twice, and the company ‘Exporter of the Year’ three times. This led her to relocate to Townsville in quality assurance roles, which acted as stepping stones to her role with Whitsunday Foodservice.

Responsible for the Whitsunday Foodservice Food Safety Program, Silvanna ensures that all products the business receives, and delivers is safe for consumers.

“I assess and establish processes and actions to prevent food from containing substances that could harm a person’s health,” Silvanna explained. “These include contamination sources from chemical, physical, biological and allergens. Throughout the business there are critical control points and control points that aid in prevention of contamination, such as truck temperatures at receival.”

Outside of the office, Silvanna enjoys spending time with her four boys and their one fur baby, usually cooking, practicing her artistic ability, and working out. She particularly loves travel, with good friends across Australia that are always willing to host her was a brief holiday away.

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Gabriela Matos

Assistant Venue Manager At Jubilee Tavern

Originally from Brazil, Gabriela was searching for a better lifestyle opportunity when she discovered Australia and has lived in the country for five years now, the Whitsundays for two and a half years.

Gabriela sees herself as someone who wants to grow and succeed in life, as well as being resilient and persistent with what she wants to achieve.

From being a financial assistant in Brazil, to hair braiding at Movie World on the Gold Coast, Gabriela experienced a variety of jobs before finding her true passion in hospitality.

Joining the hospitality world just after Covid-19, Gabriela thoroughly enjoyed being a bartender and gaming attendant and getting to know the locals.

After a year of this, she began to look for more challenges.

“I then decided to try management here in the Whitsundays, where I started as a bartender at Jubilee Tavern and with time and improvement, I stepped up to Duty manager within six months, and after eight to nine months I got promoted to Assistant Manager,” she said proudly.

Gabriela’s also acted as venue manager twice which she said has given her lots of knowledge about the financial side of the business and what goes on behind the scenes.

“I am very grateful for every single opportunity I had, especially the ones that gave me space and opportunity to grow professionally and personally,” she shared.  

When not working Gabriela likes to go travelling, camping and road tripping.

A normal weekend for Gabriela involves the gym or something outdoors like a trip to the beach, a walk or fishing.

Star sign: Gemini

Fav Colour: Pink

What have you felt inspired by this year?  There’s a song from Ocean Alley that I love “Corduroy” or “Bright Lights” from Ziggy Alberts

Fav quote: “Don’t do to others what you don’t want done to you” 

Something most people don’t know about you: I have a twin sister. 

Describe your personality in three words: Independent, resilient, outgoing 

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This month’s Ask An Expert with Whitsundays Chamber of Commerce and Industry asks: What is the ideal mix of marketing and advertising activities to drive sales?

Melinda Louise Hutchings from Melinda Louise Media, and Megan Taylor from Kapow Interactive, responded.

“An ideal marketing and advertising campaign should align with the strategic focus of your business and is essential to achieving brand awareness and driving sales,” said Melinda.

“The first step is to create a solid foundation by developing a marketing strategy that clearly defines your business objectives and key performance indicators to measure success and track progress. For example, is the aim to build brand awareness, generate leads, increase sales, retain customers? Once the objectives have been established, it’s important to identify your target audience so that you can tailor your campaign to connect and engage with them.”

Megan agrees that the first step is knowing what you want to achieve – more sales of product A, and fewer of product B – and think of who has bought this in the past. What are these people like? How can you get your marketing message in front of them specifically?

“Plan your marketing activities to meet these criteria,” Megan said. “This might include car signage, placing business cards or flyers on a noticeboard, targeted online ads, or sponsorship of a local club. The right mix will be different depending on your business, goals, products, and your own preferences. Also think about developing partnerships with similar businesses where you can refer each other. Word of mouth is one of the most powerful marketing methods when it comes from a trusted source.”

Both Melinda and Megan believe it is important to optimise and adjust your marketing and advertising mix over time depending on results. Finding the ideal marketing and advertising mix is a process that requires research, planning, execution, evaluation, and adaptability.

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1: Melinda Louise Hutchings from Melinda Louise Media

2: Megan Taylor from Kapow Interactive. Photos supplied

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We would like to welcome the Whitsundays’ newest Cadet Journalist Daniel Heggie!

Daniel is our newest recruit to the Whitsunday team and he brings to the table an impressive background of knowledge and experience, with not only a degree in Journalism, but a Sub-Major in Film, as well as a passion for writing.

Although he was originally born in England, Daniel moved to Australia with his family when he was seven years old, calling Adelaide home since 2007.

Daniel attended Urrbrae Agricultural High School in South Australia, focusing on Agriculture and Science and considered a future career route in the subject as it sparked his interest.

While he was interested in science, however, he later discovered that it wasn’t for him, and soon found his next calling in grade 11 when he began to enjoy English, specifically writing.

Bringing this passion to fruition, Daniel studied Journalism along with Film and graduated university in 2022. He then spent the year of 2023 travelling across Europe as well as the East Coast of Australia.

At the beginning of 2024, he decided it was time to settle into a job and has now been fortunate enough to secure a position here with the Whitsunday Life team.

In his spare time, Daniel enjoys mingling with friends, going to the gym, adventuring on a walk and vegging out with a movie or a good book.

The team at Mackay and Whitsunday Life would like to warmly welcome Daniel into the Whitsunday community, so if you see him around town, we hope you will do the same!

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Have you ever stopped to think what would happen if your family’s income stopped due to someone dying, getting sick or having an accident?

The loss of wages might be manageable for retirees or people later in their working lives who have brought up their kids, paid down their debts and built up their super and passive assets. For families with younger kids, bigger debts and lower super balances, it may well be disastrous. Centrelink benefits don’t cover home loan payments and hungry mouths to feed, let alone building for eventual retirement. You may have some basic cover in your super, but have you ever sat down and worked out if it is enough or even too much?

There are solutions to the problem in Personal Insurances. These are separate to Health Insurance which covers medical costs; these provide money to the family to keep going. There are two main types of Personal Insurances: Lump Sum Cover and Income Protection.

Lump sum Cover provides a large lump sum of money to sort out your finances in the event of something major happening. You can insure for a payout in the event of Death, Total & Permanent Disability (TPD) and Major Medical Trauma, things like cancer, heart attack and stroke. You need to work out how much is required to keep a roof over the family’s head and provide for ongoing income to get through in the event of each of these things happening to either partner. The amount required is always different as it is based on your personal situation regarding debts, existing super balances and family situation. You need to consider covering not just the working parent but also any non-working parents as if something major happens, the worker may need to come home or change their job.

Income Protection provides an ongoing monthly income in the event of being off work due to sickness or accident. The variables are how much you will be paid per month, how long you have to be off work to start getting paid and how long you will be paid for if off work for an extended period. Considerations are how much sick leave and cash reserves you have and if you have TPD cover.

The key with personal insurances is to know where you stand. What cover do you have now, and do you need to top it up or reduce to save premium and know how things will pan out. Like all insurance, you hope you’ll never need to claim, but you sleep better knowing you have some cover in place, especially at that stage of life where you have lots of financial commitments.

If you think you could benefit from a discussion with a Financial Planner, give us a call on 49467359 of visit www.eclipsefp.com.au. There’s no obligation, the first meeting is free and all fees are spelled out clearly in advance.

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So, Tim (my husband) said, “What do you want for your birthday?”

“Honestly” I said, “Other men!’

This took him by surprise until I added that what I really wanted was for the Whitpro crew to come to our property, I said, “I don’t want clothes, books, or even an adventure, I want our crew to get me back on track!”

And today, that’s what happened, and I cannot tell you how ecstatic I am!

“Thank you team!”

What they have achieved in a single day would have taken me hours here and there for weeks! I was concerned that I was going to miss out on a great growing season with how behind I had fallen. Now I am ready! Beds are prepared and have their two week settling time before planting.

Give a gift like this to yourself if you’re time poor. Call WhitPro. The crew always put in tenfold and now I will reap the rewards in the coming months.  (They may too! I share.)

So, what did I ask the crew to do, to prepare last year’s beds for a new growing season?

First, turn in old foliage (call it green manure)

Second, add additional composted soil

Third add worm manure (bagged) and soil replenisher (containing composted manure)

Then turn it over (don’t hurt the worms!), mound into beds 30cm apart, cover with sugarcane mulch to combat weeds, retain moisture and regulate temperature.

Job done!

Don’t get me wrong, I LOVE preparation time at the beginning of the season but sometimes life’s responsibilities get in the way. Now I am back on track, I can enjoy the process again rather than feel I am behind the eight ball with a little anxiety creeping in.

The best advice I can give at the beginning of the Whitsunday growing season, is feed your soil. A depleted soil will reflect in your growth for ‘months to come”. Now is the time to rejuvenate. Fold through soil food, whether it be a spent green manure (a green crop not harvested), bagged palletised manure, mushroom compost, worm castings, an all-round soil improver or your own aged compost!

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The brand-new second floor of the Volunteer Marine Rescue (VMR) Whitsundays headquarters re-opened this week, delivering a vital new space for orchestrating emergency marine rescues.

The building was closed temporarily in December last year when works began and has remained shut for the past four months.

During this time significant renovations took place.

The overall floor space of the room is now estimated to be 3.5 times larger than previously, and it will now offer far greater room for training and operations, as well as search and rescue facilities.

In addition, the new room will be made available as a meeting room for community groups.

There will be three TV screens, whiteboards and other facilities.

VMR Whitsunday President Mal Priday said he was thrilled with the result.

“All the trades did a fantastic job, we couldn’t have asked for more” he said.

Mr Priday would like to make a special thanks to Project Manager Roger Wodson who was the driving force behind the project.

He also commended builders Ben Doolin & Co for their excellent workmanship.

A group of dedicated volunteers excitedly moved the equipment into the facility earlier this week and began to make themselves at home.

The project was made possible by substantial funding from the Federal Government under the Investing In Our Communities Grant.

Federal Member for Dawson Andrew Willcox and Member for Whitsunday Amanda Camm were also instrumental in securing the funding.

Whitsunday Regional Council, Whitsunday Police and the Rotary Club of Airlie Beach also played an important role.

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1: A group of dedicated volunteers excitedly moved the equipment into the facility earlier this week and began to make themselves at home.

2: The VMR building in Cannonvale

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The Whitsundays has secured a trophy sweep at the 2023 Qantas Australian Tourism Awards which were held in Darwin last Friday evening.

The best tourism operators from across the Whitsundays have done the region proud, taking out gold, silver and bronze at the highly competitive national awards.

These results come off the back of a stellar run of awards for the region after taking out seven gold, two silver and five bronze at the Queensland State Awards.

Australian tourism’s ‘night of nights’, the Qantas Australian Tourism Awards is recognised as the largest annual celebration of tourism business excellence in Australia and showcases the best of the best in the industry.

Five Whitsundays businesses were in the running for awards after taking out gold in their categories at the 2023 Queensland State Tourism Awards.

The Whitsundays proudly celebrated on the big night, with BIG4 Adventure Whitsunday Resort receiving gold in the Caravan and Holiday Parks category and Ocean Rafting securing the gold medal in Adventure Tourism.

In addition to these gold-winning performances, Ocean Rafting was also awarded silver in the Major Tour and Transport Operators category.

Magnums Accommodation Airlie Beach further added to The Whitsundays success, earning bronze in the 3-3.5 Star Accommodation category.

Whitsunday Coast Airport and Pinnacles Airlie Beach were also finalists in Darwin and both have demonstrated remarkable dedication and effort to the Whitsundays tourism industry and were celebrated on the night.

Tourism Whitsundays CEO Rick Hamilton was thrilled to see The Whitsundays bring home trophies on Friday night.

“The Whitsundays has received recognition again for the dedication and commitment that the business owners and their staff put in every day of the year,” Mr Hamilton said.

“These victories underscore the region's commitment to delivering exceptional experiences and accommodation for visitors.

“As a region that relies on tourism for one in three jobs, gaining recognition like this is hugely encouraging for all the businesses in the region.”

Full List Of Whitsundays Winners:

GOLD

   • BIG4 Adventure Whitsunday Resort – Caravan & Holiday Parks

   • Ocean Rafting – Adventure Tourism

SILVER

   • Ocean Rafting – Major Tour & Transport Operators

BRONZE

   • Magnums Accommodation Airlie Beach – 3-3.5 Star Accommodation

For more information on the Qantas Australian Tourism Awards and to explore the full list of winners, visit http://www.qualitytourismaustralia.com/australian-tourism-awards/.

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Representatives from the Whitsunday tourism community at the Qantas Australian Tourism Awards in Darwin last Friday night. Photo supplied

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The best of the Whitsundays was recognised at the Qantas Australian Tourism Awards in Darwin, with Ocean Rafting bringing home gold in the Adventure Tourism category and silver in the Major Tour and Transport Operators category.

The Awards saw more than 180 of Australia’s quality tourism operators from each state and territory vying for top honours across 26 categories, with Ocean Rafting’s back-to-back wins on the night cementing its reputation as the Whitsundays’ original and most awarded tour operator.

Owners Peter and Jan Claxton attended the ceremony, along with Sales Captain, Nathan Fleming, representing their team and the three generations of family working in the business.

“We are so proud to have won these two awards on a national level. It seems extra special given we stood on the same podium, winning gold last time Darwin hosted the awards seven years ago, so we’re absolutely thrilled to have won again,” said Jan.

“These awards, one which recognises us as the best Adventure Tourism experience in Australia, not only reflect our products and the locations we visit, but they are also a testament to the dedication of our team and their ongoing commitment to delivering exceptional experiences in paradise.

“It just shows how much they truly love their job and their beautiful backyard where they work and play, renowned for its unforgettable locations and experiences.”

As a local Whitsunday family owned and operated business, Ocean Rafting shares the wonders of the Whitsundays and Great Barrier Reef with guests from across the globe.

The business’ many environmental initiatives reflect the team’s love and respect for the Whitsunday Islands and Great Barrier Reef Marine Park, with weekly environmental activities carried out on a dedicated research vessel.

This past year, Peter and Jan once again circled back to Peter’s aviation roots, adding a second plane to their fleet of vessels and planes for the popular Fly Raft experience, which showcases the best of the Whitsundays from above and below.

“Adventure Tourism can only happen with adventurous guests, an adventurous team and an adventurous industry,” said Jan.

“It’s this adventurous spirit that pushes us to do what we do, while still being recognised as a tourism industry leader after nearly three decades of running high-standard, quality tourism operations.

“We are so grateful for the support of the Whitsunday community, our tourism industry partners, suppliers, our loyal agents and of course our guests.

“We should all be very proud, and of course a special congratulations to the other Whitsunday and Queensland winners and finalists, all so truly deserving of recognition.”

Ocean Rafting offers two exciting day tour adventures, the Northern Exposure and Southern Lights, with an exhilarating ride to Whitehaven Beach, the ultimate access to Hill Inlet and special snorkelling sites, as well as the Fly Raft package, 60-minute scenic flights, charter options and the Reef Seeker environmental educational program.

The fleet of eight semi-rigid inflatable vessels allow guests to experience Ocean Rafting’s signature adrenalin-fuelled ride amongst the beauty of the Whitsundays, while a maximum of 32 passengers allows for a personalised experience in the pleasure of a small group. 

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The much-celebrated Queens Beach Tourist Village (QBTV) has finally reached its goal this week, receiving the third consecutive gold accolade for the Best Large Caravan Park at the Grey Nomads Awards.

Not only do they receive the acclaim of being considered the best caravan park in Australia for Grey Nomads, they also enter into the award’s Hall of Fame, an ambition they’ve been driving towards since they began.

Gerry Tomsett said the park’s owners, Jennie and Peter Greer, were thrilled with the announcement and grateful for to all the staff for putting so much effort into providing memorable experiences to Grey Nomads.

“It’s an absolutely fantastic feeling!” said Gerry.

“Everything we do is geared towards the Grey Nomads and we love going that extra mile to make sure they are happy.”

Staff organise many of the events over the season and each activity adds to the overall experience of each guest.

“We have pancakes every Tuesday, a regular quiz night, low impact aerobics once a week and four singers over the season who come and perform some golden oldies,” explained Gerry.

“We also hold a QBTV’s Got Talent Night and it’s amazing to see how many people have secret skills – like the ukulele and guitar.”

In addition, the Grey Nomads get to engage with the community and raise money for local charities.

Each season, there is a weekly sausage sizzle held for the Grey Nomads and last year over $8,300 was raised and donated to the Country Women’s Association of Bowen.

It is clear to see how this dynamic and fun-loving park won the award again this year.

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The team at Whitsunday Coast Airport proudly represented the region at the 2024 Australian Tourism Awards in Darwin last Friday night.

This is the first time our local airport has progressed to the national awards and Director of Commercial Businesses for Whitsunday Regional Council, Craig Turner, said he was thrilled to attend the event.

“When you look at the quality of businesses that went to the awards you can see the incredible standard we have right here in the Whitsundays,” he said.

“We really are a destination that can be proud of the many varied offerings we have here.”

Mr Turner added that there are many reasons Whitsunday Coast Airport made it to the nationals.

“We are not a traditional airport, we are an airport that is extremely customer facing and it’s all about the experience with us,” he explained.

“We want people to have a good time with us and when they are leaving, we want them to dream about the next time they are coming back.”

Features such as the colourful Aquarium, the interactive animal screen and high quality in-house café are just some of the ways Whitsunday Coast Airport stands out in the pack.

Nominated in the Retail, Hire, Services category, Whitsunday Coast Airport were a finalist at the national awards and look forward to returning next year with a chance of claiming a medal.

Mr Turner says he’s also excited about entering the category for the Best Tourism Marketing Campaign next year.

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Marianne Goldman, Marketing and Administration Officer Aviation and Tourism, Mayor Julie Hall and Director of Commercial Business for Whitsunday Regional Council, Craig Turner at the Australian Tourism Awards in Darwin. Photo supplied

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Photos supplied

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The tourism industry’s night of nights brought gold for the BIG4 Adventure Whitsunday Resort team as they scooped up Gold in the Caravan and Holiday Parks category at the Qantas Australian Tourism Awards, held in tropical Darwin.

Eight operators from across Australia were nominated in the Caravan and Holiday Parks category while more than 180 of the country’s premier tourism operators from each state came together across 26 categories.

Owner Greg McKinnon, who attended the gala ceremony with his wife, Kyleen, was visibly proud of the national recognition and of his team.

“Needless to say, to be awarded the best Caravan and Holiday Park in the country for a second consecutive year on a national level is just absolutely incredible,” said Greg.

“It’s such a strong category with outstanding competition and we pass on a huge congratulations to all the winners and finalists.

“We’ll be entering again this year and who knows, we might be able to make it three in a row, but in the meantime, we’ll continue to bring the fun and some exciting new developments to our resort this year, which our guests will really love, and which will continue to enhance their overall experience with us.”

This is the fourth time that BIG4 Adventure Whitsunday Resort has taken home the gold award in this same category at a national level at the Australian Tourism Awards.  

BIG4 Adventure Whitsunday Resort CEO, Phil Casey, praised the efforts of his team and thanked the many holidaymakers who choose the resort as their holiday of choice.

“We have the most loyal and fun-loving guests who choose to stay with us, many who visit us time and time again with their families,” said Phil.

“The commitment shown from our team, both front of house and back of house, to ensure we create wonderful holiday memories for our guests each and every time, is something that can’t be underestimated.

“This award is a testament to their hard work, and of course it also reflects a big thank you to those who stay and share their holidays with us.”

BIG4 Adventure Whitsunday Resort was in good company after claiming gold with Queensland operators winning a total of 14 accolades across the 26 categories, including five gold, seven silver, and two bronze.

The Resort recently celebrated its 30th birthday and after three decades of ongoing reinvestment and development, Australia’s most loved holiday park continues to lead the way as one of the Whitsundays’ most desirable holiday destinations.

This past year, in addition to new cabin inventory, development included construction of the resort’s brand new ‘Bunk House’ dormitory accommodation for schools, as well as a range of accessibility initiatives to complement the resort’s well-utilised Sensory Room, which caters for children on the autism spectrum and their families by offering a special holiday retreat.

BIG4 Adventure Whitsunday Resort offers a relaxed, family friendly environment with an extensive range of quality facilities and services, gorgeous cabins and happy, helpful staff.

Set amongst 10 hectares of beautifully landscaped tropical gardens, the resort caters for a variety of budgets with a wide range of accommodation options from camping and caravanning sites to dorms, studios and through to luxury, three-bedroom condos.

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Greg & Kyleen McKinnon

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This years’ Whitsunday Multicultural Festival is being held in Bowen and organisers are excited to welcome everyone back for another action-packed event this weekend.

The Multicultural Festival is a free event that encourages the community to come together, to celebrate and learn about other cultures within the region.

Cultural groups share their culture and heritage with visitors through storytelling, entertainment, arts and music.

In addition to the arts and music people are encouraged to try the fantastic food on offer.

This is the perfect opportunity to surround yourself with the wonderful Bowen beachside vibe whilst enjoying the live music on offer.

Bowen Tourism and Business manager, Leanne Abernethy, said it was “fantastic that the Whitsunday regional council has chosen Bowen for the multicultural Festival this year”.

“This will be a great celebration of the cultural diversity within our region,” she said.

“We encourage all locals and visitors to head to Bowen Soundshell and enjoy this family event right on the beach side.”

Help make this event even more special by showing your support.

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When: Saturday 23 March

Time: 5pm to 8pm

Where: Bowen Soundshell

Caption: Performers at the 2021 Whitsunday Multicultural Festival. Photo supplied

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A prominent Bowen business advocate has urged all parties involved in the redevelopment of the town's deteriorating jetty to respect the rich history of the structure.

Chairman of the town's Chamber of Commerce, Bruce Hedditch, made the comments following appointments by North Queensland Bulk Ports of a project director and lead design consultant for the multimillion-dollar project.

Nawar Spear will be project director, while global consultancy firm Arup Australia under its own project director Mr Shy Tay will act as lead design consultant.

Mr Spear was appointed by NQBP to lead the project, drawing on previous experience in developing, planning, and delivering large infrastructure programs and major construction projects for federal and state government agencies. He also has extensive experience working with regional communities in Queensland.

Arup Australia will lead the design during phase 1 of the project and leverage its experience in crafting waterfront destinations to lead the community consultation and deliver a finalised concept design.

NQBP CEO Brendan Webb, speaking at the Bowen-Collinsville Enterprise Breakfast Forum in Bowen on Friday February 16, welcomed the appointments as a major step closer to launching community consultation on the wharf’s design.

Mr Hedditch said early advice he had received was that due to decay, much of the original arm of the jetty, built in 1867, could be demolished, while the arm built more recently by NQBP for its tug base would be retained. He said a satisfactory compromise for the town's hopes for the jetty would also play into plans to acquire a Catalina seaplane for a memorial adjacent to the jetty.

"NQBP seems to have gotten a good committee together," Mr Hedditch said, "but we still have a long way to go."

"At least they are wanting to talk to the community."

He conceded that the original leg was "not in a good state."

Mr Hedditch said a large percentage of people who completed a survey of residents regarding its future wanted the entire structure retained.

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Meet Mark Richards

Operations Manager

It has been a whirlwind of 13 years for Mark Richards, acting as Operations Manager of Whitsunday Foodservice with confidence, pride, and tenacity. With a logistics and warehousing portfolio background, Mark transitioned seamlessly into this role, and has not looked back once.

His greatest pride has been watching the gradual evolution of Whitsunday Foodservice, originally operating out of a cold storage warehouse with 25 staff and a fleet of six trucks, when he first started, to now working from a technologically advanced facility, over 60 staff and 11 trucks, with one of the largest employers in the Whitsundays region.

“The key highlight for me was project managing the new facility build in 2018,” Mark explained.

“This facility started with a piece of paper, ruler, and a pencil on my desk and to see it become a reality was an amazing experience. The highlights keep stacking up thanks to the new warehouse as I get to actively pursue and implement new ways to stay ahead of the pack with the latest tech aimed at warehousing and distribution.”

Mark is particularly proud of his ability to visualize a solution to any problem, overcoming hurdles as they appear, including every from mechanical breakdowns, scheduling conflicts, and island resort logistics.

“I find I am able to step back, view my resources as a whole and implement solutions.”

Overseeing a staff of over 40 himself, split across six different departments, Mark ensures that his finger is on the pulse of the business, that each member of his team is confident in their ability and the wider teams efficiency.

In his spare time, Mark can be found with his partner, Sara and their two sons, usually fishing together, playing guitar, and building DIY projects. And he will always be ready to tune into the rugby league game and shout for his team, the Cronulla Sharks.

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Meet Trish Smith

Office and IT Manager

Following love to the Whitsundays 13 years ago was twofold for Trish Smith, moving to be with the love of her life, but also finding a second home within the all-embracing walls of Whitsunday Foodservice. Now, having been married for nearly seven years, and been with Whitsunday Foodservice for 12 years and 10 unforgettable months, Trish has never looked back.

A calm yet passionate person, Trish loves her customer focussed role with the business, feeling a deep sense of purpose and accomplishment each and every day. This fulfilment translates to exceptional customer service and impeccable work ethic.

“When you do what you love,” Trish explained, “Work doesn’t feel like work.”

“Although some days may be more challenging than others, supporting colleagues and helping boost positivity in the workplace promotes a productive team environment.”

In her official role as Office and IT Manager, Trish is often managing a great number of projects and developments. Everything from IT development and support, to managing the EOM finances, reporting, as well as social media creation and management, Trish is kept on her toes.

However, she greatly enjoys the various responsibilities she holds with her role, leaving her with the sense of accomplishment and satisfaction that she is seeking.

When she does step away from the office, Trish can be found spending quality time with her husband, relaxing, often partaking in a Sunday breakfast or lunch date together on a weekend. The pair also love being active, soaking up the Whitsunday sun walking their two dogs, bike-riding, or socialising out and about in Airlie Beach.

Trish also loves heading over to Hamilton Island, or regularly travelling up to Townsville to spend time with her daughter and grand daughter.

Describe your personality in three words:
Compassionate, exuberant, and EXTRA!

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Meet Elisa Teuma

Sales Administration

Looking for an exciting career change that allowed her to develop her skills and experience, Elisa Teuma was eager to join the Whitsunday Foodservice team over six years ago in the Sales Administration department.

With thorough experience in retail sales, Elisa already had significant knowledge which enabled her to take on a more customer account management role which was something new and unique, and a change that Elisa has flourished within.

Her indelible strengths in the role include her incredible adaptability.

“I’m fortunate to have great mentors in our managers, who are all talented at what they do and have helped me continually develop skills, which is important given the nature of our ever-evolving, fast paced industry,” Elisa explained.

Elisa’s most memorable milestone with the business is being able to witness the expansion and growth of the close-knit team. Her own appreciation of the team has only grown, with the birth of her baby last year, and being able to return on a part-time basis to allow her quality time with her budding family.

Outside of the office, Elisa loves spending time with her amazing partner Pat, and their beautiful daughter Stella, exploring the region and creating lasting memories.

Having relocated from Sydney when she was 23 years old, Elisa initially only planned on being in the region for one or two years, but now eight years later, she has never looked back.

“I am well and truly anchored here and completely in love with what the area has to offer, particularly the natural beauty and great people.”

Describe your personality in three words:

Thoughtful, kind and resourceful

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