It’s a proud moment for Ben Holliday and Christine Cullen who have recently purchased a business they love, igniting new passion into the enterprise and continuing a legacy they have both helped to grow over the years.
On March 1 the couple officially took over Whitsunday Pool Service from Dale Mackrill who had owned the business for over 15 years.
Ben had previously worked for the company for nine years before leaving to pursue his own dream of running a mobile pool business three years ago.
Christine also worked at Whitsunday Pool Service for a few years, and then successfully ran the mobile venture with Ben before the pair were offered an opportunity they could not refuse.
Already having a long-term connection with Whitsunday Pool Service, the transition to owning and operating it as their own business felt like a natural progression.
“We are really excited to keep Whitsunday Pool Service as an independent and family run business that looks after the locals here in the Whitsundays,” expressed Christine.
“We are going to be really focusing on customer service and creating an efficient system which is easy for our customers to use no matter how big or small their requirements are.”
One of the ways Whitsunday Pool Service will achieve this is by incorporating a new high-tech phone system and paperless processes which will enable everything to run with seamless efficiency.
There is also a new easy-to-use app where customers receive a notification when their pool-person is on the way and when the job is complete.
Ben is originally from the UK and initially trained as a plumber before migrating into pool service, an industry he loves.
Well known around town, many people are familiar with his service, and he looks forward to continuing the good name he has developed now that he is once again working under the Whitsunday Pool Service banner.
Christine will mainly be looking after the back house structure of the business, keeping the books and chatting to customers to provide a premium customer service.
While running this side of the business she is also the Practice Manager for Whitsunday Family Practice, so customers may recognise her from both locations.
Whitsunday Pool Service has a total of nine staff and will be looking to expand the team as the business grows in the near future.
Providing a dedicated pool maintenance service, answering urgent call-outs, fixing everything from pool pumps to filters and the classic ‘green pool’ issues – Whitsunday Pool Service has an incredible local team who are ready to make your dream pools come true.
If you are looking to get your pool prepared for winter and then ship-shape for summer, make sure you call the team and let them help you get an action plan in place.
Chloe Wattam, Christine Cullen and Emily Melrose from Whitsunday Pool Service. Photo credit: Rachael Smith
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