
Three artificial intelligence (AI) initiatives are part of council's new budget to be adopted next week. These initiatives are the latest proactive steps from council to help mitigate significant financial pressures while continuing to deliver reliable, high-quality services to the community. Mayor Greg Williamson said the 2026/27 Budget reflected both the challenges facing local government and council’s commitment to modern, efficient service delivery. “Like many councils across the country, we are facing rising costs and reduced external funding,” he said. “Our focus is on finding smarter, more sustainable ways to deliver services without compromising quality for our community.” Council has seen a startling increase in a costs over recent years, including: An additional $665,000 increase in waste service costs due to reduced Queensland Government Waste Levy Subsidy and higher levy fees. A $1.1 million increase in waste expenses in the previous budget. A $5.92 million rise in depreciation costs this year alone. A $6 million shortfall from decreased Federal Assistance Grants in this budget contributing to a total reduction of more than $27 million in Financial Assistance Grants funding since 2016. An estimated $3 million annual increase in fuel costs. These pressures highlight the ongoing challenge of balancing affordability for residents with the real cost of delivering essential services. To help offset these impacts, council is investing in practical, targeted AI solutions that improve efficiency and reduce operating costs. A key initiative is the introduction of a new after-hours digital assistant, LUNA, which will operate from 4.30pm to 8.30am daily and all weekend from July 1. Replacing a previous afterhours model which used an outsourced, third-party call centre, LUNA will provide consistent, auditable responses using council-approved information. It will improve how afterhours calls are triaged, especially urgent and emergency enquiries, and will allow routine requests to be handled without delays or manual intervention. The transition follows changes in the external provider market and is expected to deliver about $80,000 in annual savings, while maintaining service quality and improving response consistency. Mayor Williamson said this initiative demonstrated council’s commitment to innovation while managing costs. “We’re using proven technology to deliver services more efficiently while maintaining the high standard our community expects,” Mayor Williamson said. Council is also expanding AI use in key service areas to address increasing demand and resource constraints. In Development Planning, automation of high-volume, low-complexity administrative tasks will reduce processing backlogs and allow skilled staff to focus on more complex work. A similar outcome will be achieved by using Agentic AI to enhance internal corporate services, allowing council’s staff to tackle more complex issues. This will help council maintain service levels despite workforce and cost pressures. Mayor Williamson said council was adopting a scalable approach to AI, building on existing systems to deliver improvements across multiple service areas rather than one-off solutions. “This approach ensures responsible and sustainable adoption of new technologies,” he said. “By reducing repetitive manual work and improving consistency, we can better manage costs while maintaining strong governance and oversight.” While efficiencies from these initiatives will be realised progressively, council’s immediate focus is on improving reliability, reducing inefficiencies and supporting a sustainable workforce model. These actions form part of council’s broader commitment to ensuring services remain efficient, accountable and future-ready, even as financial pressures continue to grow. Mayor Williamson said innovation would be key to navigating future challenges. “Innovation is essential to navigating the challenges ahead. By investing in smarter ways of working now, we are helping protect the services our community relies on into the future while putting downward pressure on rate rises.” Photo source: Mackay Regional Council
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Set on the elevated hillside of this 21-acre property, the beautifully crafted, fully airconditioned residence enjoys a breathtaking north-facing 27m x 4.2m covered deck, offering ample room for entertaining or peaceful contemplation while taking in the stunning ever-changing vista. A large covered tiled patio adjoins the deck and living area, creating additional outdoor space overlooking the firepit and orchard. The Property At A Glance Spacious open plan living, dining and kitchen area with central fireplace, opening onto two stunning outdoor spaces Modern galley-style kitchen with stone benchtops, induction cooktop, rangehood, pyrolytic self-cleaning oven and dishwasher Media room with projector, with potential to serve as a fourth bedroom Three generous airconditioned bedrooms, including the master suite with walk-in robe and ensuite Modern family bathroom with shower over bath and separate toilet Laundry with excellent storage and external access Airconditioning and ceiling fans throughout North-facing covered hardwood deck, measuring 27m x 4.2m, with stunning views West-facing 9.5m x 6.5m tiled patio overlooking the firepit and plentiful orchard The home is set within a fully fenced house yard, complete with a secure electric front gate at the road. There is an abundance of water across the property, including four dams, a bore with solar-operated submersible pump (not currently connected), three rainwater tanks with a combined capacity of 62,000L, and town water to the residence. Water is also plumbed to the orchard, stables and other areas throughout the property. Additional features include fully covered walkways connecting the carport to the home, wireless NBN and full mobile signal coverage. Infrastructure And Improvements 7m x 7m carport with electric roller door at the home 14m x 7m high-clearance shed with four roller doors and service trench Adjoining 12m x 6m tool shed Stables and pig pens A lush and abundant orchard with avocados, citrus and tropical fruits, along with a well-established beehive Optional machinery includes a Fiat 750 tractor with slasher and rotary hoe, 2000 SE5 backhoe, Hustler 54" zero turn ride-on mower, assorted tools and other plant and equipment. This stunning property is a true gem in the heart of the beautiful Pioneer Valley, offering the opportunity to settle in, relax and enjoy, or get creative and explore the endless possibilities on offer. Gargett is located in the Pioneer Valley, just 15 minutes from the Finch Hatton Mountain Bike Trail and the beautiful Finch Hatton Gorge. The local Gargett Store is only a short drive away, while the nearest shopping centre is 20 minutes to Marian and 50 minutes to Mackay. It is also an easy drive to the Bowen Coal Basin, Airlie Beach and The Whitsundays, with ample opportunities nearby for fishing, crabbing, prawning and boating. Rates: Approx. $1660 per half year Zoning: Rural Price: $1.6M Block Size: 8.88 hectares (21.75 acres) Builder: Brad Kirkpatrick, 2015
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Makinex Renewables is setting an ambitious target, saving 100 million litres of diesel in five years. In an industry long reliant on traditional diesel generators, the Australian-made and owned company is helping reshape how remote and off-grid operations power their sites. Focused on Hybrid Power Systems, Battery Energy Storage Systems and deployable solar arrays, Makinex Renewables is working with customers to lower fuel costs, reduce emissions and improve operational efficiency, while maintaining the dependable power their operations require. “The 100 million litre target gives us a clear and measurable objective to work towards while highlighting the impact renewable energy solutions can have across industries that traditionally rely on diesel power,” the company said. “It’s a goal that keeps us focused on developing practical solutions that deliver real-world results for our customers.” Designed for businesses operating in remote environments, Makinex Renewables’ modular systems can be deployed as standalone units, integrated together, or incorporated into existing site power setups. The company’s solutions are already delivering measurable results in mining. Following a trial installation, a mine site adopted Makinex Renewables’ Hybrid Power System and additional solar arrays, reducing generator runtime from 24 hours a day to approximately six to seven hours. Since the HPS45 was deployed in February, the site has cut generator fuel use by 125 litres a day, delivering annual diesel savings of around $91,000 and projected savings of $640,000 over the site’s seven-year life. Brad Cliff, Director of Generator Services Australia, said the project highlighted the benefits of continuing to challenge traditional ways of thinking and finding better solutions to longstanding industry challenges. To learn more about Makinex Renewables’ solutions, visit the team at the Queensland Mining and Engineering Exhibition in July.
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Most Reverend Daniel Meagher, the 11th Bishop of the Roman Catholic Diocese of Rockhampton, made his first visit to St Patrick's College on Wednesday, beginning the day alongside students and staff at the College's Brekky Van outreach service. The visit provided an opportunity for Bishop Daniel to experience the College's commitment to living its Catholic values through service to the wider community before officiating the blessing and official opening of newly completed building and refurbishment works. During the ceremony, Bishop Daniel addressed those in attendance. “We really are here to pray and bless the students and teachers who will use the buildings,” he said. The redevelopment has delivered contemporary learning spaces designed to support learning, wellbeing and faith formation while reflecting the College's commitment to providing high-quality educational opportunities. Assistant Principal: Mission, Mrs Andrea Crocker, said the occasion was a proud moment for the College community. “We’re finally getting to showcase our wonderful new facilities and the way the hard work of so many different people has come to fruition,” she said. The blessing and opening marked the culmination of years of planning and investment, with the new facilities set to benefit Mercy Campus students for years to come. Photo supplied
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You could hear the raucous laughter down the hallway as State Government ministers, lounging around the Parliament Cabinet Room, started joking about Mackay.
Politicians come up with new Mackay jokes every year around budget time and they just get funnier.
“Why did the Mackay chicken cross the road?”
“To drop off more money to the State Government!” That cracked them up.
“What is it called when we get billions of dollars from Mackay region mining and then leave them to travel on goat tracks?”
“Highway robbery!” Another good one.
You might not see the funny side as you dodge the dangers on the single lane heading south from Mackay to Rockhampton. Nor while making your way north along hundreds of kilometres of single-lane, third-rate highway.
And you’re right; it’s not funny. But it is a joke. I might have made up the joke-telling anecdote about the Queensland politicians, but it does reflect a joke that they and their federal counterparts have been playing on Mackay for years.
And, when you see how much money is produced for the state through royalties and for the nation through taxes, you wonder how it can be.
But what makes the joke pretty damn sick is the number of people, many young, who are killed on the roads north, south and west of Mackay.
This came to mind the other day when the CEO of North Queensland Bulk Ports, Brendan Webb, presented the organisation’s economic impact study to a Resource Industry Network (RIN) breakfast at Harrup Park.
NQBP’s ports, which include Abbot Point, Port of Mackay and Hay Point, facilitate 54 per cent of Queensland’s international trade by volume. The company and its tenants and trade partners, obviously including mining companies, create $35 billion a year for Queensland’s Gross State Product and 47,000 jobs.
It is not hard to note the billions of dollars our region contributes to the state and the nation and wonder why our highway makes a llama track in the Andes look safe and secure.
Apart from the massive amounts of employment and subsequent taxes that are produced, this region contributes billions in mining royalties. In the 2022-2023 financial year, coal royalties were $15 billion.
Mining creates other jobs, both in the sector servicing the mines and in other areas; miners need hairdressers and plumbers, and their kids need clothes and schools. And we have people here also pushing to diversify our economy.
The activity has created a demand for housing, both from long-term residents and recently arrived locals, as well as investors who see Mackay as a great opportunity.
People who bought property some years ago have now got greater financial security, and those who are buying now are still picking up property much cheaper than in southern markets.
Those figures that Brendan Webb produced add to the feeling of security, knowing that this is a powerful economic region in which it is worth buying a property and putting down roots.
In these strange days, dominated by the fanatical followers of the fundamentalist religion of Climate Change and its divine entity, Net Zero, there is one set of NQBP figures that should instil confidence in Mackay homeowners.
By value, 86 per cent of NQBP’s annual exports are of metallurgical coal (the stuff that makes steel) and 11 per cent is thermal coal (used for power plants).
It is true that large countries in our region, such as China, India, and Indonesia, are not slowing down on thermal coal, but there is global pressure to use alternatives.
But you can’t produce the steel for bridges, buildings and cars without metallurgical coal … and ours is the best.
Global demand for steel, particularly through Asian urbanisation, is good news for metallurgical coal demand, local jobs and Mackay homeowners.
The bad news is still the roads into and out of Mackay.

Land clearing, when managed correctly, is not about destruction but renewal. Overgrown vegetation, particularly invasive species such as lantana, guava, and dense grasses, can suffocate forests, hinder native regrowth, and create an impenetrable barrier for both wildlife and landowners. Thoughtful clearing opens the land, allowing for better control, sustainable management, and long-term environmental benefits.
One of the most effective strategies in responsible land clearing is repurposing removed vegetation into nutrient-rich mulch. Rather than allowing cleared biomass to go to waste, it can be processed and used to support soil health and regeneration. Mulch plays a crucial role in stabilising land, preventing erosion, and enriching the soil with organic matter. This is particularly important on slopes, where exposed topsoil is vulnerable to degradation.
The benefits of using mulch after clearing include:
• Retaining topsoil and reducing erosion, protecting the land from degradation
• Suppressing weed growth and limiting the return of invasive species
• Enhancing soil fertility, supporting stronger and healthier regrowth
• Conserving moisture, reducing the need for excessive irrigation
• Creating an environment that encourages the return of native wildlife
By integrating responsible clearing with strategic land management, property owners can create accessible and sustainable landscapes. This approach allows for better regrowth control, the potential for seeding high-value forage, and the restoration of natural movement corridors for wildlife.
Rather than viewing land clearing as a means to remove vegetation, it should be seen as a way to reset and restore the land. When combined with the use of mulch, the process becomes not just a solution for overgrowth but a long-term investment in the health of the environment.

Mackay Sugar has announced the resignation of Group Maintenance Manager Tasman Higgins, effective immediately.
Higgins, who joined the company in 2021, has played a key role in strengthening Mackay Sugar’s maintenance operations over the past three and a half years. His leadership and expertise have been instrumental in improving the efficiency and reliability of operations during a period of significant growth and development for the company.
In a statement, Mackay Sugar expressed gratitude for Higgins’ contributions.
“We sincerely thank Tas for his hard work, leadership, and commitment. His efforts have had a positive impact, and we wish him every success in his future endeavours.”
Interim arrangements for the Group Maintenance Manager position have been put in place as the company moves forward.

Mackay and the Whitsundays have seen a steady demand for new homes, with building costs stabilising and approvals rising over the past year. However, the latest figures show a slight dip of 2.8 per cent in the last quarter, highlighting the ongoing challenges in meeting housing supply needs.
The figures from Australian Bureau of Statistics reveal all regions except the Gold Coast enjoyed a boost in the number of approvals of new houses and units in the 12 months to January, rising by 6.3 per cent across Queensland.
The cost to build also stabilised, helping to release some of the pent-up demand for detached houses, and increasing approvals statewide by 12.7 per cent over the year. Unfortunately, this was not the case for units, where approvals continued to struggle, down -6.9 per cent.
However, the three-month breakdown from November to January disappointingly confirms a return to a downward trend. Greater Brisbane (-14.9 per cent) and Wide Bay Burnett (-11.5 per cent) clocked double-figure negatives, along with Gold Coast (-8.3 per cent), North Queensland (-7.5), and Far North Queensland (-6.4 per cent), Mackay & Whitsunday (-2.8 per cent) and Downs & Western (-2.4 per cent). Central Queensland was the only exception, with a +3.9 per cent hike.
Master Builders Queensland CEO Paul Bidwell said the state government had made significant strides forward in slashing red tape, but those efforts were yet to translate into bricks and mortar.
“We applauded the Building Reg Reno announcement in February, with steps including a freeze on the unworkable Project Trust Accounts system, and more recently, the scrapping of unnecessary financial reporting for around 50,000 small businesses. But this is only part of the story and change won’t happen overnight.
“We now have the freshly reinstated Queensland Productivity Commission, which will spotlight our industry, and home in on the challenges hampering the delivery of low-rise housing, and large unit developments.
“From scrapping the already-frozen Best Practice Industry Conditions and Project Trust Accounts, to addressing barriers to more workers joining our industry as newcomers or from interstate; and making the Queensland Building and Construction Commission operate as a more balanced and robust regulator, these are issues we have long advocated on.
“In the 12 months to January, 35,727 new builds were approved across the state – well shy of the government housing target we’ve been set of 50,000 each year.
“The numbers don’t stack up, but these measures will help shift the dial on housing supply, while keeping safety and build quality at the top of the list.”

Mackay Regional Council has announced Muller Park in Ooralea will be getting new “tower fun” playground equipment, which was chosen by residents.
The announcement comes after the original play equipment was removed late last year due to its age and poor condition.
Mayor Greg Williamson said Muller Park was a popular park that residents valued.
“Families told us loud and clear that Muller Park was a vital community space – whether that’s to ride the miniature trains, hold birthday parties and picnics, or just as a play space after school or on weekends,” Mayor Williamson said.
Extensive consultation to determine the park’s future use was undertaken with the community, including an on-site engagement session at Muller Park and an online survey.
About 114 individuals had their say on the park’s future and more than 60 per cent of those had young children.
Mayor Williamson said the community was given six options to choose from, which included tower fun, adventure climb, dig site, swing park, ninja warrior course, and jump and bounce park.
“Out of all the options, 58 per cent of residents voted for tower fun,” he said.
“Tower fun caters for a wide age range, from babies to teens of about 14, and offers many types of play that allow kids to be active and imaginative.
“The idea is that little ones will be able to explore the shaded lower-level areas, while the older kids can climb to the top.
“Online feedback also suggested the need for additional fencing around the playground.
“As a result, the new playground will be fully fenced and feature softfall underfoot.”
The detailed playground design is expected to be completed by the start of next year, with construction forecast to commence in the first half of 2026.
Visit connectingmackay.com.au to keep up to date on the project.
About 114 individuals had their say on the park’s future and more than 60 per cent of those had young children. Photo and image supplied by Mackay Regional Council

Visitors to the Mackay Regional Botanic Gardens are being urged to take extra caution following a report of a possible crocodile sighting in the lagoons over the weekend. While there has been no visual confirmation yet, the Department of Environment, Tourism, Science and Innovation (DETSI) has installed signage and will conduct investigations this week.
As a precaution, authorities recommend that visitors and their pets remain at least five metres from the water’s edge. The public is also encouraged to report any confirmed sightings to DETSI by calling 1300 130 372.
This report comes as crocodile activity in Mackay continues to make headlines. So far this year, there have been nine recorded crocodile sightings in the region. Just last month, DETSI confirmed a sighting in the freshwater above Dumbleton Weir. Wildlife officers have since baited a trap in an effort to remove the animal.
DETSI urges residents to report all crocodile sightings, whether they are a cause for concern or not, as tracking movements and behaviour helps authorities manage the presence of these reptiles. The only exception is when crocodiles are legally held in captivity, such as in farms or zoos.
For those who frequent Mackay’s waterways, staying “Crocwise” is essential. Avoiding swimming in known crocodile habitats, keeping a safe distance from the water, and remaining alert are all key steps to staying safe.
While this latest report remains unconfirmed, it serves as a timely reminder that Mackay is crocodile country. If you spot a crocodile, report it via the QWildlife app, the DETSI website, or by calling 1300 130 372.
Photo credit: Mackay Regional Botanic Gardens

The Zonta Club of Bowen hosted a successful fundraiser on Thursday the 20th of March at Bowen's quaint and iconic Summergarden Theatre. One of the longest continually operating theatres in Queensland, our local cinema has been the cornerstone of the community’s entertainment scene since its opening in 1948 and is now owned and operated by the town's very own Ben DeLuca since 1962.
The fundraiser featured a special screening of the heartwarming Australian film “What About Sal?” , written and directed by renowned actor and filmmaker John Jarrat. The film presents the touching and inspiring story of Sal, a man with Down Syndrome who embarks on a quest to find his unnamed father after learning of his mothers illness
This memorable evening included more than just a movie, guests enjoyed a delightful supper and complimentary champagne creating an enjoyable social atmosphere. Guests were also encouraged to wear mismatched or colourful socks as a playful act of support in order to raise awareness for Down Syndrome
The night was a testament to the strong relationship between the Zonta Club of Bowen and Summergarden Theatre owner Ben De Luca.
“We work with many charities in Bowen and we love the Zonta Club, they are a good mob, very organised. We host them regularly, even multiple times a year” said Mr De Luca.
Funds collected from this unforgettable evening directly support the Zonta Club of Bowen’s unwavering commitment and continued efforts in empowering and improving the lives of girls and women both locally and globally.
The club expressed their gratitude to Mr De Luca and attendees of the event, emphasising the importance of such events in bringing communities together and promoting awareness within them. Residents interested in supporting future Zonta Club Bowen initiatives or future events at Bowen Summergarden Theatres can follow them on their respective social media accounts.

Federal Member for Dawson, Andrew Willcox, has announced that if he is re-elected in May this year, $250,000 will be committed towards upgrades to the Bowen Neighbourhood Centre, ensuring it can continue delivering vital services in a safe, modern, and accessible space.
“The Bowen Neighbourhood Centre provides essential support to people facing difficult circumstances, offering essential services that enhance dignity, wellbeing, and quality of life for people across the region,” Mr Willcox said.
“From providing assistance with housing and legal matters to supporting those affected by domestic violence, the centre is a critical lifeline for many in need. Every day, the dedicated staff and volunteers make an enormous difference in the lives of people across the community.” Mr Wilcox said that's he's dedicated "to strengthening regional communities, supporting local services, and ensuring that every Australian has access to the help they need when they need it most.”
John Finlay, Treasurer of the Bowen Community Centre said, “This is a fantastic announcement for the Bowen community." He sees this promise as a great opportunity to realise their vision for the future of the building itself, and the services they could help provide to the Bowen community.
“Once the building refurbishments are complete, this will open the door to allowing other community groups to use the upgraded facilities," commented John. “We are seeing a lot more domestic violence cases, which is really concerning. Cost of living is also a big issue, and we are seeing people of all ages and backgrounds needing help for the very first time. But we have an incredible team of highly trained staff who stand ready to provide crucial support services."
Once the centre is open John says that they “plan to also offer the spaces to corporate organisations for training and the good thing about that is any funds that come in will be put back into the Bowen Community Centre." The Neighbourhood Centre will to continue to operate as normal until then, so if you require any of their helpful services do not hesitate to drop by 34/38 Gregory St, Bowen QLD or give them a call at: 07 4786 2111.
Federal Member for Dawson Andrew Wilcox and Councillor John Finlay, Treasurer of the Bowen Community Centre with the dedicated staff of the Bowen Neighbourhood Centre. Photon supplied

Friday night was a shining moment for BIG4 Adventure Whitsunday Resort, as the team proudly
claimed Gold in the Caravan & Holiday Parks category at the national Qantas Australian Tourism Awards in Adelaide.
This remarkable win marks the third consecutive year that BIG4 Adventure Whitsunday Resort has taken home Gold in this category, officially securing its place in the prestigious Australian Tourism Awards Hall of Fame.
With 185 entries over 26 categories, BIG4 Adventure Whitsunday Resort was one of six out of 24 Queensland tourism operators who won gold at the national awards, with eight outstanding
operators from across Australia vying for the top spot in the Caravan and Holiday Parks category.
Owner Greg McKinnon, who attended the gala event with some of his team, expressed immense pride over the national recognition.
“Winning three years in a row and being inducted into the Hall of Fame is far beyond what we’d
imagined, particularly when we are competing against the best Holiday Parks in the country. The
competition in our category was outstanding, so we are extremely honoured to accept this gold
award, while also entering the Hall of Fame on an Australian level.
“This national win again highlights our dedication to setting industry benchmarks, consistently
delivering top-tier facilities, exceptional customer service and unforgettable family holidays. We’ll
continue striving for excellence, while incorporating some exciting new developments in the near future which our guests will love and which will only enhance their overall experience,” said Greg.
Cementing its place as one of Australia’s most celebrated holiday destinations, the national Hall of Fame status follows the resort’s recent induction into the state and local Hall of Fame after winning gold for three consecutive years in the same category at the Queensland and Whitsunday Tourism Awards, reflecting BIG4 Adventure Whitsunday Resort’s unwavering commitment to excellence, innovation, and outstanding guest experiences.
CEO, Phil Casey, who also attended the national awards ceremony, praised the dedication of the resort’s team and the unwavering support of guests.
“We’re fortunate to have so many fun-loving guests who choose to stay with us, many returning
year after year, so needless to say we extend a huge thank you to our guests who continue to
share their holidays with us. This award is also a reflection of our incredible team’s hard work, both front and back of house, to create unforgettable holiday memories,” said Phil.
As one of Australia’s most loved holiday parks, BIG4 Adventure Whitsunday Resort is a testament to exceptional experiences, recently celebrating 31 years of ownership by the McKinnon family and offering extensive facilities for families, caravanners and groups to enjoy a Whitsunday holiday like no other.
Guests can enjoy over 15 onsite activities, including the huge mega waterslide park, lagoon-style pool, mini golf, jumping pillows, outdoor cinema, Kid’s Club, and year-round activities program. The resort provides easy access to the Great Barrier Reef, Whitehaven Beach, the Whitsunday Islands, and a host of unforgettable Australian holiday experiences.
The BIG4 Adventure Whitsunday Resort team take home gold for the third consecutive year at the Australian Tourism Awards. Photo supplied

The Whitsundays’ original and most awarded tour operator, Ocean Rafting, is stoked to take the podium and be recognised amongst Australia’s best tourism operators.
Since 1984, the Australian tourism Awards have long been the nation’s premier recognition of excellence in the tourism industry. Ocean Rafting joined the nation’s best in the beautiful Adelaide and is beyond thrilled to be taking home a Bronze in the “Major Tour & Transport Operator”category in the 2024 Qantas Australian Tourism Awards.
Peter and Jan Claxton, the proud owners of Ocean Rafting for 28 years, along with Nathan their Sales & Marketing Captain of 13 years, were overjoyed to represent the family-owned business at the awards ceremony in Adelaide. Their heartfelt gratitude went to their passionate team, dedicated family members, and loyal guests, whose support has been pivotal to their ongoing success.
Peter shared, “A huge thank you to all our team, both past and present, who share our passion for tourism and showcasing nature's wonders. We are proud to continue stepping onto the podium and winning awards like this for all those who have made Ocean Rafting what it is today”.
“Additionally, I would like to thank all our guests who have enjoyed a day out, whether that be on the water or in the air, in the last 28 years of operations”, said Pete
Jan added, “These awards are for our team, as much as they’re for us, so cheers to us, and cheers to the team”.
Three generations of family and almost three decades as one of the Whitsundays’ most loved on-water experiences, Ocean Rafting’s mission is still to treat every day as if it was the one and only day their guests will experience Ocean Rafting and the Whitsundays’; and this has attributed to the company’s long-term success and thriving growth over the years.
The team would also like to thank Australian Tourism Awards for facilitating these awards and their continued support for our industry. Additionally, we would like to raise our glasses to all the fellow operators and local businesses for their much-deserved recognition and awards.
Beyond their remarkable history of providing unforgettable on-water experiences, Ocean Rafting is equally committed to the environmental sector by participating in the Tourism Reef Protection Initiative and starting our very own initiative, “Tins 4 Fins,” to fund beach cleans and additional research, ensuring we protect this beautiful part of the world.
Ocean Rafting’s reputation speaks for itself and is recognised with a perfect score as Best of Queensland Experience under the national quality tourism framework along with a Quality Tourism accreditation. Additionally, Ocean Rafting is the recipient of a TripAdvisor Travellers Choice Award for being in the top 10% of attractions worldwide every year since 2012 and a TripAdvisor Travellers’ Choice Best of the Best award winner in the Top 1% of Tourism Businesses around the world and Top 10 Experiences in Australia.
Ocean Rafting Peter and Jan Claxton with Sales & Marketing Captain Nathan Fleming at the Australian Tourism Awards which were held in Adelaide last weekend. Photo supplied

Last week, the Whitsundays Chamber of Commerce and Industry launched its Advisory Group, bringing together regional business leaders to drive strategic discussions and strengthen the united voice of the Whitsunday business community.
“The Advisory Group will serve as a strategic think tank, reinforcing the Chamber’s position as the ‘go-to’ source of regional business expertise for all levels of government,” said Chamber President Allan Milostic.
In its inaugural meeting, the Advisory Group reinforced the need to tackle pressing business challenges, including red tape reduction, road quality and safety, and workforce availability and productivity.
Looking ahead, the group encouraged the Chamber to explore future-focused initiatives such as championing tradies, supporting young entrepreneurs, establishing special interest groups to advise on specific issues and precincts, and strengthening the region’s support of a university hub and research centres.
Queensland Small Business Month event
Registrations are now open for the Chamber’s Queensland Small Business Month event to be held 7:30am-9:00am Thursday 13 May in Airlie Beach.
Guest speakers include Dominique Lamb, Queensland Small Business Commissioner and Mayor Ry Collins. They will explore the following with the region’s business community, including ways we can increase collaboration to drive positive change:
Election Promise Report Card – Progress updates on road improvements, red tape reduction, and small business priorities.
Lessons from TC Alfred – Exploring the impact of recent weather events and strategies for future resilience.
L-R Andrew and Jaide Paranomos (McDonalds), Judy Porter (Shiift), Julia Wheway (TAFE Queensland), Bernadette Porter (Proserpine State High School), Mark Henry (Bendigo Community Bank), Adrian Bram (WCBIA) and Allan Milostic

Last week, I was on the road championing our incredible region on a national stage.
It was an honour to Chair my first Queensland Regional Tourism Network (QRTN) meeting on Monday, where we discussed how we can work together to strengthen tourism across the state. I’m looking forward to the year ahead and what we can achieve as a collective.
Next stop: the RTO Forum, which brought together tourism marketing organisations from across the country. We had insightful presentations from Tourism Australia on emerging travel trends, discussion panels on data and social media, and guest speakers covering everything from AI to innovative ways to gather new tourism insights. These conversations shape how we market our region and ensure we stay ahead of the curve.
From there, Laura and I travelled to Adelaide with Marianne from Whitsundays Regional Council to visit six Phil Hoffmann Travel stores, South Australia’s leading travel agency brand. As a business, we had the opportunity to train approximately 40 travel agents on The Whitsundays, providing key updates on attractions and experiences. With the direct Jetstar flight from Adelaide to Whitsunday Coast Airport, we’re working hard to make sure South Australians have The Whitsundays at the top of their travel list.
Finally, I was lucky enough to attend the 2024 Qantas Australian Tourism Awards on Friday night, where The Whitsundays absolutely shone! A massive congratulations again to BIG4 Adventure Whitsunday Resort, Pinnacles Airlie Beach, and Ocean Rafting for taking home gold, silver, and bronze. These achievements help keep The Whitsundays on the map and reinforce why our region is such a special place to visit.
Contributed by Tim Booth, CEO, Tourism Whitsundays
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As Mayor of the Whitsundays, I hear firsthand from residents about the challenges they face every day. One of the most pressing concerns I continue to hear, time and time again, is the shortage of doctors in our region.
Right now, too many people in our community are struggling to get a timely appointment with a GP. Families, seniors, and workers are waiting weeks, sometimes even months, for basic medical care.
This is simply not good enough. Our residents deserve access to quality healthcare, no matter where they live.
With the federal election on the horizon, I am calling on all sides of politics to commit to better GP funding and real solutions to bring more doctors to regional communities like ours.
The Whitsundays is a growing region. More people are choosing to call our beautiful part of the world home, and we are experiencing record-breaking tourism numbers. But our healthcare system is not keeping pace.
I’ve spoken to local GP clinics, and the reality is clear—they are at capacity. Some have closed their books to new patients. Others simply don’t have enough doctors to meet the demand. This puts enormous pressure on our hospital system, forcing people to seek emergency care for issues that should be treated in a GP clinic.
Regional communities like ours should not have to compete with big cities to attract doctors. We need better funding models and incentives to encourage more medical professionals to live and work in places like the Whitsundays.
I am advocating for stronger federal government investment in regional healthcare, including a commitment to medical workforce planning, ensuring that regional Australia is not left behind when it comes to doctor shortages.
The Whitsundays is a world-class destination and a fantastic place to live. But access to quality healthcare is not a luxury—it’s a basic right.
As Mayor, I will continue to push for these critical changes in the lead-up to the election. I encourage our community to make their voices heard by asking your local candidates where they stand on regional healthcare, and demand action.

If you're looking for a peaceful escape, Whitsunday Gold Coffee is the perfect place. The plantation is famous for its locally grown coffee, and there’s nothing like sipping a cup made from beans grown right there on the property. Whether you’re a coffee enthusiast or just looking to relax, it’s a wonderful experience.
I thoroughly enjoyed chatting with the owner, Nikki, who is currently in the process of upgrading their aviary with new mesh and creating a serene nursery with a seated area. The charm of the plantation is undeniable. I can’t wait to see the finished space, it’s sure to become a fantastic spot for birdwatching and taking in the surrounding beauty.
For families, there’s an indoor play area and beautifully decorated kids' party rooms, making it a great place to bring the little ones.
I was also lucky enough to try one of Chef-Gus's incredible signature dishes; a mango and calamari salad. It was light, colourful, and packed with flavour, with tender calamari and fresh local mango.
Whitsunday Gold Coffee Plantation is a true treasure for Proserpine, offering a peaceful sanctuary to enjoy great coffee, delicious food, and nature. Whether you're stopping by for a coffee or a quiet day out, it's definitely worth the visit.
Contributed by Jade Yvonne, Business Development Executive, Tourism Whitsundays
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Hi Everyone,
Thank you to everyone sharing stories for the paper. This week, we’re featuring some exciting whale research.
Whales hold a special place in my heart. Last year’s whale season gave me so many incredible moments, but one that stands out is hearing whale songs while scuba diving.
Happy reading!
Ruth
“Acknowledging the good that you already have in your life is the foundation for all abundance.” ― Eckhart Tolle, A New Earth