Award Wins For Our Council Tourism Gateways

It’s been a milestone month for the Whitsundays, with two of our Council-owned and operated tourism gateways achieving major recognition and delivering fresh new services for locals and visitors alike.

These wins don’t just celebrate buildings or terminals — they celebrate a region working together to deliver world-class experiences.

Shute Harbour Marine Terminal shone brightest taking out GOLD in Tourism Retail, Hire & Services at the 40th Queensland Tourism Awards.

Whitsundays Regional Council Mayor Ry Collins said the win reflects the dedication of those who keep the terminal running at an exceptional standard.

“The revitalised Shute Harbour is the beating heart of marine tourism,” Mayor Collins said.

“To take out Gold on a state stage is an incredible achievement and a testament to the team, operators and partners who make it a gateway to unforgettable Whitsunday adventures.”

The Gold award caps off a significant period of growth at Shute Harbour. The recent opening of its new Tour Booking & Information Desk has further elevated the visitor experience, creating a purpose-built service hub offering expert advice, tour bookings and local insights.

Craig Turner, Director of Commercial Businesses, said the award and the new desk reflect the terminal’s rising profile.

“Our marine terminal team, tenants and operators go above and beyond every day,” Mr Turner said.

“Winning Gold shows just how far Shute Harbour has come and how important it is as a gateway for our region.”

He added that the terminal is well-positioned for an exciting future:
“We’re seeing strong demand, great operator partnerships and renewed energy around the precinct. Shute Harbour’s momentum right now is exceptional.”

At the same awards, Whitsunday Coast Airport (WCA) proved once again why it remains one of Australia’s most celebrated regional airports, proudly taking home Silver in Tourism Retail, Hire & Services.

This national recognition builds on an already impressive record, with WCA previously being inducted into the Whitsunday Tourism Awards Hall of Fame after taking out Gold three years in a row — a rare and prestigious achievement.

Mayor Collins said this success is driven by the people behind the airport.

“Our record-breaking airport is more than a gateway because it’s the first and last impression of the Whitsundays.

“This award shows just how committed our team is to offering an exceptional experience for every passenger,” he said.

Mr Turner echoed this sentiment, noting the airport’s strong customer focus.
“Our airport team and airline partners continue to go the extra mile.

“This award is a credit to their dedication and the pride they take in representing the Whitsundays,” he said.

With record passenger numbers and more opportunities emerging, WCA is preparing for an even brighter future.

Together, these achievements tell a powerful story — our Council facilities are not just keeping pace; they are leading.

From aviation to marine access, the Whitsundays continues to set a high standard in tourism delivery.

With Gold and Silver awards, new visitor services, and a community that continues to support and champion local success, the future of tourism in our region has never looked brighter.

‍