The Heartbeat Of Hope

Volunteers On The Frontline At Chances House

In the quiet corners of Mackay’s toughest nights, where hardship often casts a long shadow, a steadfast light burns bright. Behind every warm meal served, every hand extended in compassion, and every moment of dignity restored at Chances House stands a quiet army of dedicated volunteers. They are the heart of the mission, the pulse behind the purpose, and the reason why so many vulnerable people have somewhere to turn.

“There are so many organisations that wouldn’t exist without volunteers,” says Kayleigh Brewster, Founder and CEO of Chances House.

“We honestly couldn’t do it without them. They give their time, and we’re extremely lucky to have them.”

Chances House, Mackay’s only homelessness drop-in centre, is more than a shelter. It is a sanctuary of humanity and hope, where volunteers form the frontline of support for those living in crisis. Located at 2 Endeavour Street, this refuge offers daily meals, safe spaces to rest, healthcare assistance, case management, pet care, and vital resources like lockers, internet access, and clean clothes.

Kayleigh spoke passionately about the invaluable role these volunteers play.

“I just want to thank our volunteers for their hard work. I really can’t express my gratitude towards what they do for our community.”

The numbers tell a story of relentless dedication, with over 120,000 meals served, thousands of essential items distributed, and more than 800 nights of crisis accommodation provided.

At Chances House, every volunteer brings more than just time – they bring heart.

“Everyone’s background is valuable – especially those with lived experience or mental health understanding. Volunteers bring heart and insight to what we do,” Kayleigh adds.

Their empathy and lived knowledge allow Chances House to reach those who have often disengaged from mainstream services.

This spirit of service will be on full display next Thursday, 5th June, as Chances House participates in the Together For Shelter Expo. The event is a critical opportunity to broaden the reach of their lifeline services and connect with those who may not yet know help is available.

“It’s a really good opportunity for us to let them know we’re open, as well as what kind of services we offer,” Kayleigh explains.

“We know that people benefit from a hot meal, clean clothes, and all those essential things, so we really want to broaden our reach and make sure those who are in need can find us.”

Kayleigh’s gratitude extends to every volunteer throughout the region, spanning all organisations.

“There are many organisations that wouldn’t exist without volunteers; they play a very special role…I can’t thank them enough.”

For anyone wondering if their time, skills, or story could make a difference – Kayleigh’s message is clear: they can. And they do.

If you need their services, wish to volunteer, or want to donate, connect with the wonderful team at the Together For Shelter Expo, or reach out through their socials or website.

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At the Together For Shelter Expo, Chances House will showcase their vital services and connect with the community to expand their reach, offering hope and support to those in need. Photo source: Chances House

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