Whitsunday Coast Airport Pushes For More Accessible Travel

Whitsunday Coast Airport's new Kerbside Assistance Service will commence on 29th June as part of a three-month trial. Photo Source: Whitsunday Regional Council

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Travellers requiring additional assistance at Whitsunday Coast Airport will soon have access to a new support service designed to make their journey through the airport easier.

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A new Kerbside Assistance Service is set to commence on 29th June as part of a three-month trial that will provide pre-booked assistance from the airport car park or designated drop-off areas through to the terminal check-in area.

The initiative is part of a broader goal of making the airport a more enjoyable, easier and safer experience for all travellers. This will include several new accessibility improvements also being introduced, including dedicated spaces at baggage claim and reserved priority seating at boarding gates.

"Whitsunday Coast Airport has experienced extraordinary growth over recent years, with passenger numbers reaching record levels and more people than ever choosing to travel through our region," Mayor Collins said.

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"As our airport continues to grow, so too does our responsibility to ensure every passenger enjoys a positive experience from the moment they arrive.

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"We want every visitor and resident to feel confident, comfortable and cared for when travelling through Whitsunday Coast Airport."

Director Commercial Businesses Craig Turner said accessibility and customer service were becoming increasingly important considerations for airports across Australia.

"Passenger expectations continue to evolve and accessibility is now a critical part of delivering a modern airport experience," Mr Turner said.

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"This pilot program has been developed to provide practical assistance for passengers who may benefit from a little extra support between their vehicle and the terminal.

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"Importantly, this service complements the assistance already available through airlines and demonstrates our ongoing commitment to continuous improvement across all aspects of the passenger journey.

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"We've taken inspiration from leading airports around the country and tailored a solution that suits the needs of our community while remaining practical and sustainable for a regional airport."

Mr Turner said the airport would monitor demand, passenger feedback and operational performance throughout the three-month trial period.

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"Whether it's new airline routes, terminal upgrades or improved passenger services, our focus remains on ensuring Whitsunday Coast Airport delivers an exceptional experience for every traveller,” Mr Turner said.  

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The Kerbside Assistance Service will operate Monday to Friday from 8:00am to 4:00pm (excluding public holidays) and must be booked at least 72 hours in advance.

Airport staff can provide luggage trolleys, wheelchairs and general assistance to the terminal check-in area. The service does not replace airline assistance and airport staff are not trained carers or medical support personnel. Full terms and conditions apply.

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Passengers can make a booking by emailing wca@wrc.qld.gov.au

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