Mackay Whitsunday Taxis: Keeping the Region Moving

Mackay Whitsunday Taxis has proudly delivered safe, reliable, and professional transport services across the Mackay and Whitsunday regions for more than 40 years. The business provides a comprehensive range of services including general taxi transport, corporate and account work, school and medical transfers, airport transfers, and accessible transport under the Transport and Main Roads Taxi Subsidy Scheme. Its long-standing focus has been to ensure the community has access to dependable, locally operated transport around the clock.

As customer expectations and technology continue to evolve, the transport industry has undergone significant change. Mackay Whitsunday Taxis has responded by integrating digital booking and payment systems through the 13cabs app, enabling passengers to easily book, track, and pay for trips. Demand for airport and tourism-related transport has also grown steadily in the Whitsundays, leading to the introduction of fixed fares on key routes, enhanced vehicle tracking, and driver refresher programs that reinforce safety and service standards.

A key point of difference for the business is its strong local presence. The company is managed and operated by people who understand the region and its unique transport needs, allowing them to provide a personalised, community-focused service.

Over the past year, the business has navigated challenges including driver recruitment, rising operational costs, and the need to adapt to new technologies. These challenges have been addressed through improved driver support, structured onboarding and training, and stronger communication across the organisation. Additional investment in marketing and community engagement has also helped raise awareness of services and career opportunities.

Their advice to other business owners is to:

1. Invest in your people. Your team represents your brand every day. Training, support, and recognition go a long way.
2. Embrace change. Technology and customer expectations evolve quickly. Adaptation keeps your business relevant and competitive.
3. Stay community focused. Building trust and visibility in your local area is the foundation for long-term success.

Mackay Whitsunday Taxis continues to value its membership with the Whitsundays Chamber, recognising the importance of collaboration, connection, and shared commitment to strengthening local business and supporting regional growth. They are also a member of the Chamber’s Ground Transport Operators Sub-Committee.
Learn more: https://www.mackaytaxi.com.au/

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Mackay Whitsunday Taxi are safe, reliable, and professional. Photo supplied

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